Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to external customers. This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
- Recognize internal customers and internal customer service providers in a given example
- Recognize the importance of identifying your internal customer service relationships
- Identify a process to deliver on your internal customers' needs
- Identify ways to develop an internal customer service attitude
The target audience is expected to include anyone that wants to develop or refresh their customer service skills.