As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your boss look good, and for keeping your boss informed. Finally, you are presented with techniques for effectively communicating a boss's messages and decisions.
- Identify the skills and personal qualities necessary for success as an administrative support professional
- Match strategies for meeting the needs of your boss to examples of how to implement them
- Recognize examples of ways to convey a confident and authoritative impression when representing your boss
- Use the steps to communicate a decision for your boss, in a given scenario
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills