The Rookie Manager A Motivator's Tool Kit
New managers have a brand new skill to master -- motivating their team. This
course helps develop that skill by using the tools in a motivator's tool ki
delegating authority, giving praise, job enlargement, and participative
The Rookie Manager Barriers to Communication Success, Part 1
This course discusses communication barriers, such as inference-observation
confusion and bypassing. We'll proVideo examples of each as well as ways to avoid
The Rookie Manager Barriers to Communication Success, Part 2
This course talks about more common barriers to Communication indiscrimination,
polarization, frozen evaluation, pointing, and associating; your status or
position; and resistance to change. The course also reviews ways to avoid all of
these barriers in your workplace.
The Rookie Manager Become an Effective Leader, Part 1
In part one of this course for new managers, we review the characteristics of
leadership. We'll also explain the four distinct styles of leadership and when
it is appropriate to use each one.
The Rookie Manager Become an Effective Leade Part 2
In part two of this course, we'll discuss the habits of effective leaders as
well as common pitfalls for new leaders to avoid. We'll also proVideo tips on how
to be a coach to your team.
The Rookie Manager Build Your Team
This course, intended for new managers, explores the importance of teams in the
workplace and discusses a few practical ways to use teams in a group or
The Rookie Manager Choosing an Interview Format and Considering Legal Issues
This course overviews the three formats of an intervie directive,
non-directive, and combined, with several examples of directive and
non-directive questions. It also discusses legal issues and the questions you
should not and cannot ask in an interview.
The Rookie Manager Choosing the Best Person for the Task
In this course, we'll discuss picking the correct person to delegate a task to.
This means weighing a variety of factors, sometimes dealing with the situation
where multiple candidates are qualified, explaining your decision, and
discussing the assignment.
The Rookie Manager Conducting a Performance Evaluation Conference and Revamping Evaluation
This course discusses conducting a performance evaluation conference and
includes suggestions for making your conference useful and effective. It also
delves into an example of a major revamping of performance evaluation by the PPG
company, with implications for your company's performance evaluation process.
The Rookie Manager Developing Management Skills
There are three styles of skills that effective managers have develope
technical, human relations, and conceptual. This course touches on each of these
categories and describes some qualities that employees value in good managers.
The Rookie Manager Feedback and Nonverbal Communication
This course reviews the communication process and the importance of feedback in
making sure that communication was effective. It also talks about forms of
The Rookie Manager Group Decision-Making
In this course for newer managers and leaders, we'll look at making decisions as
a group. We'll start with a discussion of limiting factors to decision-making --
including time, money, and experience -- and touch on the value of diversity in
The Rookie Manager Hire Team-Oriented Employees
Building your team with the right personnel cannot be overstated. In this
course, one of a series of modules designed for newer managers, we discuss
hiring team-oriented employees.
The Rookie Manager Introduction to Discipline
This course introduces workplace discipline and covers several important areas.
It discusses the hot stove rule, stressing penalty over punishment, being fair
but firm, and important precautions for the disciplinary process.
The Rookie Manager Introduction to Performance Appraisals and Appraisal Systems
This course is an introduction to performance appraisals. It discusses how to do
them effectively, why they are important and the differences between subjective
and objective performance appraisal systems.
The Rookie Manager Job Rotation, Motivation, and Morale
This course explains job rotation and its use as a motivational tool. It also
discusses motivation and morale, the differences between them, and how they
affect each other.
The Rookie Manager Leading a Diverse Workforce, Part 1
In part one of this course for new managers, we discuss the importance of
leading a diverse workforce. We'll talk about some of the benefits of diversity
in the workplace as well as covering some different types of diversity.
The Rookie Manager Leading a Diverse Workforce, Part 2
In part two of this course, we'll discuss promoting acceptance of diversity in
your workplace. Prove your sincerity in valuing diversity, and improve your
personal cultural awareness
The Rookie Manager Leading Team Meetings
Leading a meeting is an important skill to master. In this course, one of a
series of modules intended for new leaders, we'll discuss the dos and don'ts of
leading team meetings.
The Rookie Manager Make Effective Decisions
People in business become known for the decisions they make, which can place
enormous pressure on new managers. Make that big decision with confidence This
course introduces the decision making process.
The Rookie Manager Manager Your Time By Organizing Paperwork
A glut of paperwork can be a hassle to a new manager and a huge time waster.
This course discusses ways to Manager your paperwork in an organized and timely
The Rookie Manager Management, Communication, and Growth
In this course intended for new managers, we'll discuss communicating up the
chain of command as well as with a team including former peers. We'll also touch
on using your former supervisors as good or bad examples.
The Rookie Manager Maslow's Theory of Motivation
Maslow's Hierarchy of Needs theory of motivation suggests that needs are
separated into five levels and that motivation is tied to fulfilling unfulfilled
needs. In this course, we'll proVideo suggestions for applying this theory to
motivating your employees.
The Rookie Manager Matching Applicants With Job Specifications and Conducting Interviews
This course discusses job specifications and how to filter candidates for a job
interview using them. It also discusses interviews and provides some helpful
suggestions for how an interview should be conducted.
The Rookie Manager Motivating Your People and Being a Positive Role Model
As a new manager, you are expected to shift from a peer to a motivating role
model. This course discusses motivation, the things that effective motivators
do, and how to be a positive role model.
The Rookie Manager Motivational Theorists Whose Theories Work in Practice
This course deals with the motivational theories of Douglas McGregor as well as
the Herzberg's theory of job-related factors that determine motivation. It will
also discuss how their ideas relate to motivation in your workplace.
The Rookie Manager Organization for Efficiency
A big part of time management for new managers is organization. In this course,
we discuss how to improve time management by organizing your workspace and
computer for efficiency.
The Rookie Manager Orientation -- Where Do We Go From Here?
This course discusses the importance of new employee orientation. It includes
the topics to cover with a new employee and provides a five-step process to
making the orientation process beneficial.
The Rookie Manager Principles of Planning
Planning isn't something that new managers should have to do alone. In this
course, we discuss some principles of planning, including assignation of
responsibility, and getting buy-in from your team.
The Rookie Manager Put On Your Manager's Hat
Congratulations on your promotion This course will help you get ready for your
new responsibilities by breaking down the different roles encompassed by the
The Rookie Manager Quantify Performance Goals if Possible
This course discusses the benefits of expressing goals in numerical form. It
also outlines the benefit of keeping a record of employee performance as well as
some words of caution about doing so responsibly.
The Rookie Manager Recruiting New People
This course discusses the options available for recruiting new employees,
including hiring within the company, looking at applications on file, using
employee recommendations, using advertising, using employment agencies, and
The Rookie Manager Self-Evaluation and Common Pitfalls in Performance Appraisals
This course recommends using employee performance self-evaluation in addition to
standard performance evaluation and includes suggestions for making these
The Rookie Manager Speaking and Listening
This course reviews speaking and listening. It describes situations in which you
might want to use verbal communication over written communication and includes
suggestions for giving directives and tips for listening.
The Rookie Manager Terminating Employees
As a new manager, terminating employees could also mean terminating a former
peer. This course provides helpful suggestions for termination interviews as
well as guidelines for preventing lawsuits after the termination.
The Rookie Manager The Decision-Making Process, Part One
In part one of this course, we discuss the first four of the eight steps of the
decision-making process for new managers. You'll learn how to define the problem
as well as develop and evaluate possible solutions.
The Rookie Manager The Decision-Making Process, Part Two
In part two of this course, we discuss the second four of the eight steps of the
decision-making process for new managers. You'll learn how to pilot a solution,
gain support, and follow up on the results.
The Rookie Manager The Disciplinary Conference and Grievances
This course discusses appropriate conduct and suggestions for disciplinary
conferences. It also covers the grievance process and the steps that must be
taken as well as the processes for union and nonunion organizations.
The Rookie Manager The Progressive Discipline Process
This course discusses the progressive discipline process, including the
different categories of offense and the appropriate response, as well as reasons
for frequent repeated offenses.
The Rookie Manager Tracking Progress with Controls
In this course, we discuss establishing controls by which to track progress.
It's important that these controls be neither too detailed nor too complicated.
The Rookie Manager Work Teams -- Some Basic Guidelines
In this course for new managers, we outline the nine guidelines for successfully
leading teams. We also explain the different issues that your team may need
extra training in.
The Rookie Manager Work With the Confused Employee
This course is about how to deal with an employee who is not accomplishing a
delegated task. It includes four helpful step talking before you act, getting
closure on the conference, backing up your words with action, and delegating
additional parts of the job as performance improves.