This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT tCOURSE OBJECTIVES:
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban,
What does it mean to 'be agile'?
- Why is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to 'be agile'?
The target audience for the CASM course is
Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile