Course Description
Overview
Gain essential skills for understanding, relating to and working better with all types of people, even the most difficult, during this extraordinary LIVE, virtual workshop.
You’ll discover the secrets to making others feel valued…how to deal better with different personalities by better understanding them…and how to break out of your comfort zone to feel more at ease in unfamiliar settings and activities. The critical people skills you’ll learn in this course can make all the difference to your organization’s success.
Agenda
WORKSHOP AGENDA
Program time: 3 hours
Session 1: Refining Relationships Through Social Awareness and Communication
Know the interpersonal skills most people need to succeed at work
Understand the importance of social awareness in workplace relationships
Describe different personality styles and how you can best relate with each
Discuss valuable communication strategies and techniques that help you foster effective relationships.
Session 2: Strengthening Credibility and Work Relationships
Summarize the importance of strong interpersonal skills in the workplace
Explain the purpose of workplace alliances
Discuss what strategies you can use to build alliances at work
Describe the behaviors you must exhibit to be considered credible
Session 3: Enhancing Work Relationships Through Accountability and Trust
Discuss ways to establish credibility and build a relationship foundation
Describe ways you can improve cooperation at work
Understand why it's vital to build workplace trust
Identify “The Three C’s of Trust” and know how to improve each