Course Description
Sensitivity training or diversity training, there are many names for the same goal:? creating a more inclusive workplace that capitalizes on differences.? There are many areas of focus in sensitivity training:?empathy, respect for others and cooperation towards a common goal.? This type of training creates more positive and inclusive employees, a more profitable work culture,?and a more positive work-life for all.??
There are many areas?that?sensitivity training must address that are regulated by federal and state laws.? ADA Diversity laws and enforcing guidelines must be followed by all businesses.? Severe penalties are in place for those who don’t follow them. Some of these areas include:??
Race??
Gender identification
Religion
Age
Disability
This workshop is designed to help you in the following ways:??
Define?sensitivity training and its usefulness and necessity in the workplace.??
Identify?the benefits for self and the company in pursuing a sensitivity objective.??
Successfully?raise awareness of others.??
Identify?different types of?stereotypes;?their delivery and effects.??
Discuss Human Resources and its best practices?for?dealing with issues associated with stereotypes.??
Define the steps to handling complaints associated with sensitive issues and stereotypes.??
Describe the pros and cons of being “sensitive”.
Agenda
Course?Core Competencies:?
Module 1:?Introduction to Sensitivity Training?
Topic A:?Definition?
Topic B:?History?
Topic C:?Who Needs It??
Topic D:?Goals?
Module 2:?Benefits?
Topic A:?Raising Awareness?
Topic B:?Interaction?
Topic C:?Behavioral Changes?
Topic D:?Productive Workplace?
Module 3:?Stereotypes?
Topic A:?Explicit?
Topic B:?Implicit?
Topic C:?Purpose?
Topic D:?Effects?
Module 4: Discrimination
Topic A: Employer Responsibility
Topic B: HR and Best Practices
Topic C: Elephant in the Room
Topic D: Overcoming Stereotypes
Module 5: Sex and Gender Stereotypes
Topic A: Employer Responsibility
Topic B: HR and Best Practices
Topic C: Elephant in the Room
Topic D: Overcoming Stereotypes
Module 6: Age
Topic A: Employer Responsibility
Topic B: HR and Best Practices
Topic C: Elephant in the Room
Topic D: Overcoming Stereotypes
Module 7: Disabilities
Topic A: Employer Responsibility
Topic B: HR and Best Practices
Topic C: Elephant in the Room
Topic D: Overcoming Stereotypes
Module 8: Religion
Topic A: Employer Responsibility
Topic B: HR and Best Practices
Topic C: Elephant in the Room
Topic D: Overcoming Stereotypes
Module 9: Handling Complaints (I)
Topic A: Develop Process
Topic B: Publish Process
Topic C: Train Employees
Topic D: Assess the Effectiveness of the Process
Module 10: Handling Complaints (II)
Topic A: Gather Information from the Complaint
Topic B: Evaluate the Credibility of the Complaint
Topic C: Interview Those Involved
Topic D: Take Action Against the Offender