If you’re like most technical professionals, your work messages are filled with technical jargon and codes. That’s fine when you’re interacting with your fellow techies, but what happens when you need to communicate with non-technical people?
Whether you’re an engineer, scientist, IT professional or another type of technician, you need to be a master of complex systems. But to be an ace in your field, you must also be able to articulate your ideas and concepts in easy-to-understand terms to a wide range of co-workers and team members – many without a technical background.
Register for Essential Communication Skills for Technical Professionals and learn the fundamental skills and strategies you need to reduce workplace mix-ups, mistakes and misunderstandings with non-technical people. This LIVE, instructor-led course provides technical experts like you practical advice for sharpening your verbal, written and interpersonal skills — so you can get the most out of every business interaction, improve performance and achieve your goals faster.
Deliver suitable and succinct messages in person, on the phone and digitally
Maximize your job performance by improving your spoken and written communication
End confusion and avoid misunderstandings with non-technical colleagues and clients
Fine-tune your writing so that non-technical people understand
Develop a team mindset to optimize workplace communication
Program time: 3 hours
Session 1: Why Clear Communication Matters
Describe the Three Vs of Communication
Explain the benefits of clear communication in the workplace
Identify the fundamental skills needed to improve spoken and written communication
Discuss considerations and techniques for writing so non-techies understand
Session 2: Enhancing Your Interpersonal Skills
Identify different types of interpersonal skills and why they’re important
Explain strategies for accommodating different communication styles
Describe ways to capitalize on nonverbal communication skills
Discuss techniques for managing first impressions and overcoming awkward situations
Session 3: Developing a Team Mindset
Discuss the 10 principles of teamwork and how they influence organizational communication
Identify several techniques for conveying messages as effectively as possible
Develop an “other-focused” approach for challenging situations
Describe how to get past communication barriers to collaborate on solutions