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ITIL

ITIL Training Classes and Seminars In San Jose, CA

TrainUp.com is your one-stop source for finding ITIL training courses in San Jose, California. TrainUp.com currently lists ITIL training courses in and nearby the San Jose region, from 1 of the industry's leading training providers, such as Global Knowledge . We are always adding new dates and courses, so bookmark this page if you don't see a course listed in your region, or consider a virtually-delivered live course or eLearning.

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ITIL Training Courses in San Jose, CA

TrainUp.com is your one-stop source for finding ITIL training courses in San Jose, California. TrainUp.com currently lists ITIL training courses in and nearby the San Jose region, from 1 of the industry's leading training providers, such as Global Knowledge . We are always adding new dates and courses, so bookmark this page if you don't see a course listed in your region, or consider a virtually-delivered live course or eLearning.

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ITIL® Foundation

ITIL Foundation
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80
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19
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Next Event Date
08/27/2018 11:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2495 img VIEW DETAILS

ITIL® Service Lifecycle: Continual Service Improvement

ITIL« Service Lifecycle: Continual Service Improvement
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13
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San Jose
9
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Next Event Date
08/27/2018 8:30 AM
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Service Capability: Operational Support and Analysis

ITIL« Service Capability: Operational Support and Analysis
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12
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Virtual Live
8
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08/27/2018 9:30 AM EST
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Duration
5 days
Duration
5 days
Price: $3295 img VIEW DETAILS

HDI Support Center Analyst

Help desk professionals and support center analysts provide front-line support and act as the primar...
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4
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Virtual Live
4
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Next Event Date
08/22/2018 9:30 AM EST
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Duration
2 days
Duration
2 days
Price: $1495 img VIEW DETAILS

ITIL® Service Lifecycle: Service Operation

ITIL« Service Lifecycle: Service Operation
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15
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Virtual Live
8
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Next Event Date
09/10/2018 8:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Service Lifecycle: Service Strategy

ITIL« Service Lifecycle: Service Strategy
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13
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Virtual Live
9
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Next Event Date
08/27/2018 9:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Service Capability: Release, Control, and Validation

ITIL« Service Capability: Release, Control and Validation
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9
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Virtual Live
6
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Next Event Date
08/27/2018 8:30 AM EST
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Duration
5 days
Duration
5 days
Price: $3295 img VIEW DETAILS

ITIL® Service Lifecycle: Service Design

ITIL« Service Lifecycle: Service Design
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7
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Virtual Live
5
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Next Event Date
09/24/2018 8:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Service Lifecycle: Service Transition

ITIL« Service Lifecycle: Service Transition
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10
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Virtual Live
6
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Next Event Date
09/17/2018 11:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Service Capability: Service Offerings and Agreements

ITIL« Service Capability: Service Offerings and Agreements
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3
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Virtual Live
2
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Next Event Date
10/08/2018 8:30 AM EST
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Duration
5 days
Duration
5 days
Price: $3295 img VIEW DETAILS

Achieving ITIL® Foundation Certification

Service Management as a Practice Concepts of IT service management The efficient development of new...
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423
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Virtual Live
36
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Next Event Date
08/22/2018 9:00 AM EST
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Duration
3 days
Duration
3 days
Price: $1950 img VIEW DETAILS

ITIL® Intermediate Qualification: Continual Service Improvement

ITIL® Intermediate: Continual Service Improvement
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94
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Virtual Live
8
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Next Event Date
08/29/2018 9:00 AM EST
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Managing Across the Lifecycle (MALC) Qualification

ITIL® Managing Across the Lifecycle Qualification
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82
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Virtual Live
7
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Next Event Date
09/24/2018 9:00 AM EST
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Operational Support and Analysis

ITIL® Intermediate: Operational Support and Analysis
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70
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Virtual Live
6
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Next Event Date
09/17/2018 9:00 AM EST
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Planning, Protection and Optimization

ITIL® Intermediate: Planning, Protection and Optimization
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59
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Virtual Live
5
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Next Event Date
09/24/2018 9:00 AM EST
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Release, Control and Validation

ITIL® Intermediate: Release, Control and Validation
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47
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Virtual Live
4
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Next Event Date
09/10/2018 9:00 AM EST
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Design

ITIL® Intermediate: Service Design
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78
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Virtual Live
7
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Next Event Date
09/19/2018 9:00 AM EST
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Offerings and Agreements

ITIL® Intermediate: Service Offerings and Agreements
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58
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Virtual Live
5
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Next Event Date
08/27/2018 9:00 AM EST
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Operation

ITIL® Intermediate: Service Operation
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94
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Virtual Live
8
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Next Event Date
08/22/2018 9:00 AM EST
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Duration
3 days
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3 days
Price: $2650 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Strategy

ITIL® Intermediate: Service Strategy
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81
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Virtual Live
7
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Next Event Date
09/19/2018 9:00 AM EST
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Transition

ITIL® Intermediate: Service Transition
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71
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6
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Next Event Date
09/26/2018 9:00 AM EST
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

COBIT 5 Foundation

COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives fo...
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5
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Virtual Live
3
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08/27/2018 8:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL®v3: Managing Across the Lifecycle

ITIL« Expert Qualification: Managing Across the Lifecycle
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8
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5
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08/27/2018 11:30 AM EST
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Duration
5 days
Duration
5 days
Price: $3695 img VIEW DETAILS

COBIT® 5 Foundation

Key Features of COBIT 5 Structure of the COBIT 5 framework Business needs and benefits provided
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82
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7
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09/05/2018 9:00 AM EST
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Duration
3 days
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3 days
Price: $2650 img VIEW DETAILS

Kanban Workshop

Kanban WorkshopIn this Kanban training course, you will learn how to:Optimize the flow of work by ma...
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3
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3
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Next Event Date
09/19/2018 12:00 PM EST
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Duration
3 days
Duration
3 days
Price: $1395 img VIEW DETAILS

Preparing for TOGAF Accreditation

Preparing for TOGAF® Certification
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81
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7
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Next Event Date
08/21/2018 9:00 AM EST
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Duration
4 days
Duration
4 days
Price: $2990 img VIEW DETAILS

ITIL® Service Capability: Planning, Protection, and Optimization

ITIL« Service Capability: Planning, Protection and Optimization
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5
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Virtual Live
3
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Next Event Date
09/24/2018 8:30 AM EST
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Duration
5 days
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5 days
Price: $3295 img VIEW DETAILS

ITIL® Foundation 2011 Edition

Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle....
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21
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Next Event Date
08/29/2018 8:00 AM CST
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

Achieving ITIL® Practitioner Certification

Introduction to ITIL Practitioner A structured implementation approach Key elements of ITIL Prac
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70
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6
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09/13/2018 9:00 AM EST
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

Introduction to Using Puppet

Introduction to Using Puppet
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8
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Virtual Live
4
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09/12/2018 8:30 AM EST
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

ITIL v3 Foundation Exam Preparation Boot Camp

ITIL v3 Foundation Exam Preparation Boot Camp
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2
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2
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Next Event Date
09/05/2018 10:00 AM EST
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Duration
4 days
Duration
4 days
Price: $1495 img VIEW DETAILS

ITIL® Practitioner

This highly practical course is designed to show you how to implement service improvements based around ITIL's philosophy of "Adopt and adapt." In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam i...
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5
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5
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Next Event Date
09/04/2018 11:30 AM EST
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Duration
2 days
Duration
2 days
Price: $2395 img VIEW DETAILS

Prince2 Foundation Certification

The PRINCE2? Foundation will provide participants with a fundamental understanding of the PRINCE2? p...
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2
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2
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Next Event Date
09/10/2018 8:30 AM EST
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Duration
3 days
Duration
3 days
Price: $2095 img VIEW DETAILS

ITIL® Practitioner Certification (2016 Edition)

The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge....
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207
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5
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Next Event Date
08/23/2018 8:00 AM CST
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

Business Value Analysis

Business Value Analysis (ICP-BVA)
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4
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Virtual Live
4
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Next Event Date
09/17/2018 12:00 PM EST
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Duration
3 days
Duration
3 days
Price: $1495 img VIEW DETAILS

ITIL Service Operation

ITIL Service Operation
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1
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Virtual Live
1
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Next Event Date
09/24/2018 10:00 AM EST
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Service Offerings and Agreements

ITIL Service Offerings and Agreements
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1
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Virtual Live
1
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Next Event Date
10/08/2018 10:00 AM EST
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Duration
5 days
Duration
5 days
Price: $2295 img VIEW DETAILS

ITIL Service Strategy

ITIL Service Strategy
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1
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Virtual Live
1
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Next Event Date
09/25/2018 10:00 AM EST
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Release, Control & Validation

ITIL Release, Control & Validation
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1
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Virtual Live
1
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Next Event Date
09/17/2018 10:00 AM EST
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Duration
5 days
Duration
5 days
Price: $2295 img VIEW DETAILS

ITIL Continual Service Improvement

ITIL Continual Service Improvement
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2
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Virtual Live
2
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Next Event Date
10/09/2018 10:00 AM EST
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Service Design Lifecycle

ITIL Service Design Lifecycle
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1
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Virtual Live
1
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Next Event Date
11/19/2018 10:00 AM EST
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Planning, Protection & Optimization

ITIL Planning, Protection & Optimization
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1
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1
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Next Event Date
11/05/2018 10:00 AM EST
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Duration
5 days
Duration
5 days
Price: $2295 img VIEW DETAILS

ITIL® 2011 Awareness

The ITIL® Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL®. Participants will learn the principles, core elements and benefits of the Service Lifecycle approach....
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41
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1
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Next Event Date
11/12/2018 8:00 AM CST
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Duration
1 day
Duration
1 day
Price: $665 img VIEW DETAILS

Adopting DevOps in an ITIL Environment

This course is intended to help clients with existing ITIL adoption that are also considering or are...
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2
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2
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Next Event Date
09/13/2018 8:30 AM EST
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Duration
2 days
Duration
2 days
Price: $1795 img VIEW DETAILS

Governance of Enterprise IT (CGEIT) Exam Preparation

Governance of Enterprise IT (CGEIT) Exam Preparation
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69
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6
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Next Event Date
10/09/2018 9:00 AM EST
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Duration
4 days
Duration
4 days
Price: $2990 img VIEW DETAILS

Configuration Management with Puppet (DO405)

You Will Learn How To Write Puppet manifests that utilize a variety of Puppet DSL resources. De
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66
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6
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Next Event Date
09/17/2018 9:00 AM EST
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Duration
5 days
Duration
5 days
Price: $3400 img VIEW DETAILS

Microservices Adoption Workshop

Microservices Adoption Workshop
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8
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Virtual Live
4
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Next Event Date
09/17/2018 8:30 AM EST
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS
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42
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1
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Next Event Date
12/17/2018 8:00 AM CST
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS
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41
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1
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Next Event Date
10/29/2018 8:00 AM CST
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS
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41
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1
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Next Event Date
11/12/2018 8:00 AM CST
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS
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41
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1
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Next Event Date
12/10/2018 8:00 AM CST
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS
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82
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2
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Next Event Date
10/22/2018 8:00 AM CST
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS
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41
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Certified ITIL Foundations V3 Course

ITIL Foundation Certification Course
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ITIL® Foundation Certification Course

ITIL® Foundation Training - Accredited Our most popular accredited ITIL class
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ITIL® Managing Across the Lifecycle

ITIL® Managing Across the Lifecycle
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ITIL Foundation (IT Service Management Best Practices)

This course, based on the ITIL best practice service lifecycle approach, provides IT managers, pract...
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4
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ITIL Service Lifecycle – Operation

SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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ITIL Foundations

SummaryIn this exciting and dynamic course, you will get an introduction to the lifecycle of managin...
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3 days
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ITIL Service Capability – Service offerings & Agreements (SOA)

SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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2
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1
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4 days
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4 days
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ITIL Service Lifecycle – Strategy

SummaryITIL® is comprised of five core publications: Service Strategy, Service Design, Service T...
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3 days
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3 days
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ITIL Service Capability – Operational Support & Analysis (OSA)

SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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2
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4 days
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4 days
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ITIL Service Lifecycle – Continual Service Improvement (CSI)

SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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4
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2
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3 days
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3 days
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ITIL Service Capability – Planning, Protection & Optimization (PPO)

SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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2
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1
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4 days
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4 days
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ITIL Managing Across the Lifecycle (MALC)

SummaryThis is the ITIL course that leads to the ITIL Expert in IT Service Management certification....
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2
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1
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Duration
5 days
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5 days
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ITIL Service Lifecycle – Design

SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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2
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1
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Duration
3 days
Duration
3 days
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ITIL Service Capability – Release, Control & Validation (RCV)

SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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2
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1
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Duration
4 days
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4 days
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ITIL Service Lifecycle – Transition

SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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2
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1
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3 days
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3 days
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ITIL® Practitioner - Accredited

The ITIL Practitioner course goes beyond the what and the why and provides practitioners a methodical way (the how) to use the ITIL guidance to improve whether by introducing new or by changing existing services or processes....
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2
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3-Hour Virtual Seminar on GDPR - European Privacy Regulation what and how

The GDPR (General Data Protection Regulation) compels companies that process Personally Identifiable Information (PII) of European citizens to demonstrate their insight in all PII processing in their business....
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1
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1 day
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1 day
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ITIL® Service Strategy Processes

A well-executed service strategy that encompasses proper demand management, financial management, an...
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Duration
46 minutes
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Duration
46 minutes
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Price: $74 img VIEW DETAILS

Writing Skills for Technical Professionals

Writing Skills for Technical Professionals Bundle
# of courses
3
Eb
# of courses
3
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Software Testing Foundations

Software Testing Foundations Bundle
# of courses
11
Eb
# of courses
11
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ITIL® Continual Service Improvement

Organizations striving for long-term sustainability need to be able to build upon and improve servic...
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Duration
37 minutes
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Duration
37 minutes
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ITIL® Service Operation Processes

Organizations need to effectively coordinate, manage, and control their day-to-day operations for pr...
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Duration
43 minutes
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Duration
43 minutes
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ITIL® Service Design Concepts

Aligning IT services with business objectives and needs is critical for effective IT service managem...
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Duration
42 minutes
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Duration
42 minutes
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Price: $74 img VIEW DETAILS

ITIL® 2011 Service Foundation Part 2

ITIL® 2011 Service Foundation Part 2 Bundle
# of courses
4
Eb
# of courses
4
Eb
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ITIL® 2011 Service Foundation Part 1

ITIL® 2011 Service Foundation Part 1 Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® 2011 Foundation

ITIL® 2011 Foundation Bundle
# of courses
11
Eb
# of courses
11
Eb
Price: $379 img VIEW DETAILS

Overview of the ITIL® Service Lifecycle

Organizations that provide IT services to internal or external customers need to have the capabiliti...
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Duration
48 minutes
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Duration
48 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Operation Concepts

IT services are only achieve their true value when the planned and expected benefits are realized. S...
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Duration
33 minutes
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Duration
33 minutes
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COBIT 5 Foundation

COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives fo...
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Duration
3 days
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3 days
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Writing for Technical Professionals: Preparation and Planning

Being technically knowledgeable is a good start for anyone wishing to write about a particular techn...
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Duration
60 minutes
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Duration
60 minutes
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ITIL® 2011 Edition OSA: Function Activities

Every IT service requires applications – software that provides functioning for systems, services, a...
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Duration
90 minutes
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Duration
90 minutes
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ITIL® V3 OSA: Einführung in das Event Management

Sie sollten zu jedem Zeitpunkt den Status aller Komponenten in Ihrer IT-Infrastruktur kennen. Das Mo...
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Duration
210 minutes
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Duration
210 minutes
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ITIL® 2011 Edition Überblick: Einführung in das ITIL® Framework

Prozesse, die eingerichtet werden, um die Arbeit einer Organisation zu bewältigen, müssen immer in i...
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120 minutes
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120 minutes
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TOGAF® Advanced - Reference Models and Capability Framework

The Open Group Architecture Framework (TOGAF®) defines two reference models – the Technical Referenc...
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Duration
95 minutes
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95 minutes
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ITIL® V3 OSA: Request Fulfillment Process Interfaces and Challenges

What would you think if you called your Internet provider to get a new password, and they told you i...
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Duration
150 minutes
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150 minutes
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ITIL® V3 OSA: Introduction to the Service Desk

Whether you call your Internet provider because you can't connect to your bank because your online b...
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Duration
120 minutes
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120 minutes
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ITIL® 2011 Edition OSA: Service Desk – Messgrößen und Outsourcing

Service Desks sind ein integraler Bestandteil jeder IT-Organisation. Es ist daher unerlässlich, dass...
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Duration
90 minutes
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Duration
90 minutes
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Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation Syllabus Part 2

ITIL® 2011 Edition Foundation Syllabus Part 2
# of courses
5
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# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges

An efficient Problem Management process is vital in ensuring your organization is ready to handle an...
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Duration
150 minutes
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Duration
150 minutes
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TestPrep ITIL V3 Foundation (ITV3F)

To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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ITIL® V3 OSA: Introduction to Access Management

You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab a...
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Duration
180 minutes
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Duration
180 minutes
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ITIL® V3 OSA: Einführung in den Service Desk

Ganz gleich, ob Sie Ihren Internetanbieter kontaktieren, weil Sie keine Verbindung zu Ihrem Onlineba...
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Duration
120 minutes
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Duration
120 minutes
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ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework

A process or group of processes in place to manage the work of an organization, regardless of how me...
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Duration
120 minutes
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Duration
120 minutes
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Software Testing Foundations Part 1

Software Testing Foundations Part 1
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

ITIL® 2011 Edition OSA: Funktionsaktivitäten

Für jeden IT Service werden Softwareanwendungen benötigt. Anwendungen, die dafür sorgen, dass System...
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Duration
90 minutes
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Duration
90 minutes
Ec
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ITIL® 2011 Edition Overview: Certification and Benefits

It's widely accepted that certification in a particular subject area builds credibility and trust in...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
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ITIL® 2011 Edition OSA: Überlegungen zu Technologie und Implementierung

Die Implementierung von Prozessen und Technologien in einer Organisation stellt hohe Anforderungen a...
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Duration
150 minutes
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Duration
150 minutes
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Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Operation Processes

IT organizations need to ensure that their services are operating properly. Service Operation proces...
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Duration
120 minutes
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Duration
120 minutes
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ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 2

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 2
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6
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6
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TOGAF® Advanced - Content Framework And Continuum

The Open Group Architecture Framework (TOGAF®) provides an approach for designing, planning, impleme...
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Duration
95 minutes
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Duration
95 minutes
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Price: $74 img VIEW DETAILS

ITIL® Service Design Processes

Effective IT service solutions must be designed to meet all IT service provider and customer needs. ...
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Duration
74 minutes
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Duration
74 minutes
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Price: $74 img VIEW DETAILS

Mentoring Information Technology Infrastructure Library Foundations (ITIL)

SkillSoft Mentors are available to help students with their studies for the Information Technology I...
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n/a
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ITIL: Service Level and Capacity Management

IT service can be a balancing act. For example, organizations must achieve and maintain a balance be...
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150 minutes
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Duration
150 minutes
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ITIL Operational Support & Analysis Self-Paced Online Format

ITIL Operational Support & Analysis Self-Paced Online Forma
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n/a
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Price: $729 img VIEW DETAILS

ITIL: Configuration and Release Management

Organizations make substantial investments in their information technology infrastructures. That inv...
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Duration
180 minutes
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Duration
180 minutes
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Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Strategy Prozesse

Um zu einer Entscheidung über die optimale Vorgehensweise für das Wachstum ihrer IT Service Organisa...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: The Service Desk and Incident Management

Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Operation Prozesse

IT-Organisationen müssen sicherstellen, dass ihre Services ordnungsgemäß funktionieren. Service Oper...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Design Fundamentals

IT organizations must design their services according to their business objectives, thereby aligning...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Service Catalog Implementation Overview Self-Paced Online

The Service Catalog Implementation Overview is a dynamic, self-paced, 90-minute online offering, ide...
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n/a
Ec
Duration
n/a
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Price: $199 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in den Service Desk

Ganz gleich, ob Sie Ihren Internetanbieter kontaktieren, weil Sie keine Verbindung zu Ihrem Onlineba...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Mentoring ITIL Foundation

Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. Yo...
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Duration
n/a
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Duration
n/a
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Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Prozesse und Prinzipien der Service Transition

IT-Organisationen müssen ihre Service Designs in betriebliche Abläufe umsetzen. Service Transition P...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Overview: Certification and Benefits

It's widely accepted that certification in a particular subject area builds credibility and trust in...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges

What would you think if you called your Internet provider to get a new password, and they told you i...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 1

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® V3 - OSA: Schnittstellen und Herausforderungen des Problem Management Prozesses

Ein effizienter Problem Management Prozess ist unerlässlich, um sicherzustellen, dass Ihr Unternehme...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Technology and Implementation Considerations

Implementing processes and technologies in any organization requires significant planning, analysis ...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF® Advanced - Guidelines and Techniques

In this course, you'll examine phase G, phase H, and architecture requirements management of the Arc...
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Duration
97 minutes
Ec
Duration
97 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Interaktionen des Incident Management

Die Fähigkeit, ein Problem wirksam zu lösen, ist sowohl für Sie selbst als auch für Ihre Kunden sehr...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Überblick: Zertifizierung und Vorteile

Bekanntlich stärkt es die Glaubwürdigkeit und das Vertrauen in Ihre Arbeit und Leistung, wenn Sie ei...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Processus d'exploitation des services

Les entreprises informatiques doivent s'assurer que leurs services fonctionnent correctement. Les pr...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals

IT organizations should incorporate service improvement continually throughout the lifecycle of ever...
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Duration
60 minutes
Ec
Duration
60 minutes
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Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle

Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Foundation Overview

The ITIL® Foundation Overview course will enable you to develop an understanding of some key aspects...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF® Fundamentals - Content Framework and Capability Basics

This course will go over the auxiliary areas of TOGAF® related to tracking architectural outputs, re...
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Duration
121 minutes
Ec
Duration
121 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions

IT organizations must manage their day-to-day service operations according to their business objecti...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: ITIL und der Servicelebenszyklus

Organisationen, die internen oder externen Kunden IT Services bereitstellen, müssen ausgezeichnete S...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep Information Technology Infrastructure Library Foundations (ITIL)

To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
n/a
Ec
Duration
n/a
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Price: $74 img VIEW DETAILS

ITIL V3 - Service Strategy Fundamentals

IT organizations face a variety of challenges to maintain a strategic advantage over their competito...
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Duration
120 minutes
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Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITILV3_42

Learning Objectives
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation Syllabus Part 1

ITIL® 2011 Edition Foundation Syllabus Part 1
# of courses
5
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# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL V3 - Continual Service Improvement Fundamentals

IT organizations should incorporate service improvement continually throughout the lifecycle of ever...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Principes fondamentaux de la stratégie des services

Les entreprises informatiques sont confrontées à plusieurs défis en vue de conserver un avantage str...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Grundlagen des Service Design

IT-Organisationen müssen ihre Services im Hinblick auf ihre Business-Ziele gestalten und sie so auf ...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: Continuity and Availability Management

American businesses have had to face many disasters since the onset of the new millennium. There hav...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Access Management

You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab a...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Problem Management

Es ist unvermeidbar, dass im Laufe des IT-Servicelebenszyklus früher oder später Probleme auftreten....
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Funktionsaktivitäten

Für jeden IT Service werden Softwareanwendungen benötigt. Anwendungen, die dafür sorgen, dass System...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 – ITIL и «жизненный цикл» услуг

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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Grundlagen der Service Strategy

Bei dem Versuch, einen strategischen Vorteil gegenüber ihren Wettbewerbern aufrechtzuerhalten, stehe...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Incident Management Interactions

The ability to resolve a problem efficiently is critical for both you and your customers. But what h...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Transition Concepts and Processes

Successfully transitioning planned and designed IT services into the live environment is a key step ...
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Duration
73 minutes
Ec
Duration
73 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing

Service Desks are an integral part of any IT service-providing organization, and it's vital to accur...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Problem Management

Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, t...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Foundation

This ITIL 2011 Foundation course is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers....
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $1150 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals

IT organizations face a variety of challenges to maintain a strategic advantage over their competito...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung ins Incident Management

In der IT Service Delivery ist kein Prozess vollkommen ausfallsicher: Es kann immer zu ungeplanten U...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Request Fulfillment

When you think of reasons for contacting the IT Department in your organization, it's most likely to...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL Awareness Overview Self-Paced Online

Online Learning For Fast, Efficient Organizational ITIL Awareness! Why An ITIL Awareness Overview
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $129 img VIEW DETAILS

ITIL® V3 OSA: Function Activities

Every IT service requires applications – software that provides functioning for systems, services, a...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Interaktionen des Incident Management

Die Fähigkeit, ein Problem wirksam zu lösen, ist sowohl für Sie selbst als auch für Ihre Kunden sehr...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 - Überblick: Entwickeln einer Servicekultur

Organisationen auf der ganzen Welt sind heutzutage mehr als je zuvor auf Informationstechnologien an...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Incident Management

No process in IT service delivery is foolproof; at some point in time an unplanned interruption will...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Event Management

Sie sollten zu jedem Zeitpunkt den Status aller Komponenten in Ihrer IT-Infrastruktur kennen. Das Mo...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Incident Management

No process in IT service delivery is foolproof; at some point in time an unplanned interruption will...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Problem Management

Es ist unvermeidbar, dass im Laufe des IT-Servicelebenszyklus früher oder später Probleme auftreten....
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Writing Technical and Under Pressure

Writing Technical and Under Pressure
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Functions

When you hear the term 'manage', you might typically think in terms of people management – the staff...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Access Management

Sie würden vermutlich Ihre Auto-, Haus- oder Büroschlüssel nicht offen herumliegen lassen, sodass je...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Grundlagen des Continual Service Improvement

IT-Organisationen sollten an allen Services, die sie ihren Kunden anbieten, während des gesamten Ser...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Service Desk Metrics and Outsourcing

Service Desks are an integral part of any IT service-providing organization, and it's vital to accur...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Incident Management

In der IT Service Delivery ist kein Prozess vollkommen ausfallsicher: Es kann immer zu ungeplanten U...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Principes fondamentaux de la conception des services

Les entreprises informatiques doivent concevoir leurs services en fonction de leurs objectifs, les a...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to the Service Desk

Whether you call your Internet provider because you can't connect to your bank because your online b...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in Operational Support & Analysis

Im Rahmen von ITIL® gilt die Service Operation (Servicebetrieb) manchmal auch als Fabrik der IT. Dab...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Strategy Fundamentals

IT organizations face a variety of challenges to maintain a strategic advantage over their competito...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Prozesse und Richtlinien der Service Transition

IT-Organisationen sollten ihre IT Service Designs in die Live-Umgebung überführen. Solide Prozesse d...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Awareness

ITIL® Awareness course is designed to enable participants to understand the overall structure of ITIL®. The course uses an example that follows a business idea from inception to production. ...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $250 img VIEW DETAILS

ITIL V3 : Principes et fonctions de l'exploitation des services

Les entreprises informatiques doivent gérer l'exploitation quotidienne des services en fonction de l...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 - OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses

Wie würden Sie reagieren, wenn Sie bei Ihrem Internetanbieter ein neues Passwort anfordern und man I...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Überlegungen zu Technologie und Implementierung

Die Implementierung von Prozessen und Technologien in einer Organisation stellt hohe Anforderungen a...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Processus de la stratégie des services

Pour pouvoir décider de la meilleure manière de faire croître une société de services informatiques,...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Foundation Syllabus v4.2: Prozesse der Service Operation

IT-Organisationen müssen sicherstellen, dass ihre Services einwandfrei funktionieren. Die Prozesse d...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Technology and Implementation Considerations

Implementing processes and technologies in any organization requires significant planning, analysis ...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles

IT organizations need to transition their service designs into operations. Service Transition proces...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Transition Processes and Policies

IT organizations need to transition their IT service designs into the live environment. Sound Servic...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep ITIL V3 Operational Support and Analysis

To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Prozesse der Service Strategy

Um zu entscheiden, welches der beste Weg zum Wachstum eines IT Serviceunternehmens ist, müssen Servi...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Operation Prinzipien und Funktionen

IT-Organisationen müssen ihren täglichen Servicebetrieb gemäß ihrer Business-Ziele verwalten, so das...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Overview: Creating a Service Culture

Organizations around the globe rely on information technology now more than ever in order to survive...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Overview: Introduction to the ITIL® V3 Framework

A process or group of processes in place to manage the work of an organization, regardless of how me...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - ITIL and the Service Lifecycle

Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Introduction to Service Operation

IT organizations must manage their day-to-day service operation according to their business objectiv...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in Funktionen

Wenn Sie den Begriff 'Management' hören, denken Sie vielleicht an das Personalmanagement, also daran...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL Foundation Self-Paced Online (Official ITIL Foundation Certification)

ITIL Foundation Self-Paced Online (Official ITIL Foundation Certification)Platinum
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $429 img VIEW DETAILS

ITIL Foundation Review

This instructor-led, live virtual ITIL Foundation Review is suitable for anyone who needs to prepare for the official ITIL Foundation certification exam....
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $199 img VIEW DETAILS

ITIL® V3 Überblick: Zertifizierung und Vorteile

Bekanntlich stärkt eine Zertifizierung in einem bestimmten Fachgebiet die Glaubwürdigkeit und das Ve...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Event Management

It's essential that you know the status of all components in your IT infrastructure at any given tim...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Management Essentials

Technical Management Essentials
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes

In order to decide the best path for an IT service organization to grow, service providers need to d...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Design Processes

IT organizations require information to create the design specifications necessary to provide IT ser...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Service Desk – Messgrößen und Outsourcing

Service Desks sind ein integraler Bestandteil jeder IT-Organisation. Es ist daher unerlässlich, dass...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Design Processes

IT organizations require information to create the design specifications necessary to provide IT ser...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep ITIL Foundation

To test your knowledge on the skills and competencies being measured by the vendor certification exa...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Strategy Processes

In order to decide the best path for an IT service organization to grow, service providers need to d...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Design Prozesse

IT-Organisationen benötigen Informationen, um die Designspezifikationen anzulegen, die für die Berei...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Continual Service Improvement

IT organizations should incorporate service improvement continually throughout the lifecycle of ever...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Functions

When you hear the term 'manage', you might typically think in terms of people management – the staff...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF Fundamentals - Architectural Artifacts and the Enterprise Continuum

In this course, you will learn about the areas of TOGAF that relate to Content Metamodels, Views, an...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Bundle

Learning Objectives
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL Version 3 - ITIL et le cycle de vie des services

Les prestataires de services informatiques auprès de clients internes ou externes doivent proposer d...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Incident Management Interactions

The ability to resolve a problem efficiently is critical for both you and your customers. But what h...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 : Principes fondamentaux de l'amélioration permanente des services

Les entreprises informatiques doivent inclure la phase d'amélioration permanente des services dans l...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Access Management

Sie würden vermutlich Ihre Auto-, Haus- oder Büroschlüssel nicht offen herumliegen lassen, sodass je...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: Problem and Change Management

Every information technology (IT) system suffers unexpected problems and errors. These unexpected in...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: ITIL® und der Servicelebenszyklus

Organisationen, die ihre internen und externen Kunden mit IT Services versorgen, müssen herausragend...
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Duration
96 minutes
Ec
Duration
96 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Überblick: Entwickeln einer Servicekultur

Organisationen auf der ganzen Welt stützen sich heute mehr denn je auf die Informationstechnologie, ...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Transition Processes and Principles

IT organizations need to transition their service designs into operations. Service Transition proces...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis

Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It f...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Problem Management

Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, t...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in Operational Support & Analysis

Im Rahmen von ITIL® gilt die Service Operation (Servicebetrieb) manchmal auch als Fabrik der IT. Dab...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Strategy Processes

In order to decide the best path for an IT service organization to grow, service providers need to d...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Request Fulfillment

When you think of reasons for contacting the IT Department in your organization, it's most likely to...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Edition 2011 Foundation: Grundlagen des Service Design

IT-Organisationen sollten ihre Services so konzipieren, dass sie ihren Business-Zielen entsprechen u...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Strategy Grundlagen

IT-Unternehmen stehen einer Reihe von Herausforderungen gegenüber, wenn sie einen strategischen Wett...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Cultural Awareness

The ITIL® Cultural Awareness course will enable you to develop an understanding of some key aspects ...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Operation Processes

IT organizations need to ensure that their services are operating properly. Service Operation proces...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Problem Management Process Interfaces and Challenges

An efficient Problem Management process is vital in ensuring your organization is ready to handle an...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Strategy Concepts

It's critical for IT service providers to regularly evaluate and optimize the services they provide ...
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Duration
78 minutes
Ec
Duration
78 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses

Wie würden Sie reagieren, wenn Sie bei Ihrem Internetanbieter ein neues Passwort anfordern und man I...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Design Prozesse

Zur Umsetzung der Design-Spezifikationen, die zur Bereitstellung von IT Services für ihre Kunden erf...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Request Fulfilment

Wenn Sie vorhaben, sich an die IT-Abteilung Ihrer Organisation zu wenden, dann höchstwahrscheinlich ...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Request Fulfilment

Wenn Sie vorhaben, sich an die IT-Abteilung Ihrer Organisation zu wenden, dann höchstwahrscheinlich ...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Orientation

The ITIL® Orientation course will enable you to develop an understanding of some key aspects of IT S...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Mentoring ITIL V3 Operational Support and Analysis

SkillSoft Mentors are available to help students with their studies for the ITIL V3 Operational Supp...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Overview: Creating a Service Culture

Organizations around the globe rely on information technology now more than ever in order to survive...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Design Processes

IT organizations require information to create the design specifications necessary to provide IT ser...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Event Management

It's essential that you know the status of all components in your IT infrastructure at any given tim...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Einführung in die Service Operation

IT-Organisationen sollten ihre tagtägliche Service Operation (Servicebetrieb) in Übereinstimmung mit...
img
Duration
66 minutes
Ec
Duration
66 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in Funktionen

Wenn Sie den Begriff Management hören, denken Sie vielleicht an das Personalmanagement, also daran M...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 3

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 3
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Design Fundamentals

IT organizations must design their services according to their business objectives, thereby aligning...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Writing for Technical Professionals: Effective Writing Techniques

Once you have planned the structure of a writing project, you need to plan your writing approach bas...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Übersicht ITIL® V3: Einführung in das ITIL®V3 Framework

Ein Prozess bzw. eine Prozessgruppe zum Management der Arbeit eines Unternehmens, ganz gleich, wie p...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Edition 2011 Foundation: Continual Service Improvement

IT-Organisationen sollten alle Services, die sie ihren Kunden bieten, während des gesamten Servicele...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Operational Support and Analysis

Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It f...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: Financial and Security Management

IT organizations face numerous challenges every day. Two of the biggest challenges are to become and...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals

IT organizations must design their services according to their business objectives, thereby aligning...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Operation Processes

IT organizations need to ensure that their services are operating properly. Service Operation proces...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Testing Throughout the Software Life Cycle

Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems ...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle

Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Operation Principles and Functions

IT organizations must manage their day-to-day service operations according to their business objecti...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Kanban Fundamentals

After watching this video; you will be able to distinguish between Agile; Scrum; and Kanban.
# of Videos
26
Price: $99 img VIEW DETAILS

TOGAF 9.1

After watching this video; you will be able to describe concepts around architectural artifacts and understand that certain phases will produce certain artifacts ....
# of Videos
50
Price: $99 img VIEW DETAILS

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