Microsoft Office Specialist (MOS) Masters Training

This course introduces working with shared documents in the familiar Office 365 online apps—Word, PowerPoint®, and Excel®—as an alternative to installing the Microsoft® Office desktop applications. This course also introduces several productivity apps including Yammer™, Planner, and Delve® that can be used in combination by teams for communication and collaboration....

<p>If you're like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.</p> <p>Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversa...

Adjusting and re-adjusting to a business environment that is constantly changing can feel like a never-ending struggle. Without specific skills to adapt, your productivity, morale and business results can be adversely impacted. You first need to recognize your responses to your environment—and then learn how to adapt your mindset accordingly. This workshop explores ways to develop great adaptability through emotional intelligence and mindset. Using specific steps, tools and techniques, you’ll...

Office 365 provides many apps for day to day operations, from surveys, communication, project management, and collaboration. The Office 365 Power User Training course provides an in-depth look at how to use features within Teams such as chat, online meetings, calls, and more. Learn the intricate features of Teams, One Drive for Business, Outlook on the Web, Planner, "To-Do" and "Flow". This course is designed to help Power Users and end users make the most of the Office 365 apps....

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods....

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully....

Get set to immerse yourself in an intensive learn-by-practicing leadership course to help you transform into an incredible business leader. From insights on how to build commitment to leading change and developing an agile mindset, this program gives you the skills and know-how to expertly handle challenges and implement your vision for success.&nbsp; You’ll then engage in a capstone activity to help you tie all concepts together and apply them in a real-life scenario. Added bonus: You’ll als...

What if you could become an inspiring leader capable of garnering trust and prompting action? During times that would challenge even the most resilient and experienced leaders, it has never been more important to have an arsenal of tools, techniques and best practices for coaching employees to excel. This hands-on course gives them to you—from analyzing the cause of subpar performance to creating a climate for effective employee coaching and learning…from giving feedback to handling difficult...

<p>The training field can change fast, which makes training for trainers crucial. New methodologies. New discoveries about the way adults learn. Changing expectations from trainees—and from your company. Our training the trainer courses give you the practical platform skills and confidence you need to succeed. This powerful seminar puts the latest trends and techniques at your fingertips. Whether you’ve been training for a while or never stepped onto a platform before, this training for trainers...

Apply well-honed communication techniques to navigate common work challenges. This distinctive certificate program incorporates skill practice, role-play activities and real-time feedback to help you take your communication skills to the next level. Using real-life workplace scenarios in a supportive environment, you’ll practice communicating with authenticity and clarity as you choose the best way to communicate the message you want to convey. You’ll be challenged to step up and be seen—and ana...

You also have an open territory that needs to be filled as quickly as possible. Where do you start? How do you gain the respect of your team? How can you maximize the skills of each team member? And how do you respond to your manager’s demands? In this seminar, you will gain critical-to-success management skills, from proven communication techniques to interviewing tools…from establishing an effective training program to a six-step coaching process that helps you maximize your sales team’s skill...

This comprehensive program for powerful instructional design takes you through the steps of building a training program: analyzing training needs, planning an interactive program, creating engaging activities that accelerate learner’s comprehension and application, preparing others to teach the course, and evaluating course effectiveness.&nbsp;&nbsp; At this workshop, you’ll apply what you are learning to create a short training session that addresses some of your company’s specific training nee...

<p>Women at every level of an organization can be strong leaders—bringing essential skills like team leadership, strategic thinking and business acumen to their roles. To flourish as a leader, a woman needs not only the skills to lead, but a dynamic voice that can be heard and followed. This unique 2-day program will provide you with the knowledge and tools to present yourself as a present and future leader, and to speak up and create value for your organization no matter what your role is. You’...

-This course is available in both in-person and video conference formats.- Simply select your desired date below for practical tools, tips, and techniques on how to conduct a successful workplace or internal...

Without the right people, no organization is secure. Attacks on organizations’ information assets continue to escalate while attackers refine and improve their tactics....

This CompTIA® Cloud+ certification training course will prepare you to pass the CompTIA Cloud+ CV0-002 exam and earn the corresponding certification. You will also learn to apply the skills required to evaluate and implement standard deployments. You will implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions. This Cloud+ course will also teach you to manage workload migrations, manage cloud vendors to control costs, use automation and orchestration to bring business value from cloud solutions, and ensure security of cloud implementations using cybersecurity best practices. The CompTIA® Cloud+ certification exam voucher is included with this course. Should you fail on the first attempt, we will then give you a second voucher at no cost. Exam Prep Software All of our CompTIA classes include access to web-based practice exams. CompTIA certification exams are very rigorous and challenging. By studying after the class and using these practice exams, you will greatly improve your chances of passing the actual certification exam the first time. Exam prep software is included with all of our CompTIA classes....

This comprehensive workshop will prepare you for the Certification of Competency in Business Analysis™ (CCBA®) exam and help you make the most of the limited study time you have. The course was designed, created, and is taught by expert IIBA-certified instructors who will help you focus on critical study areas and provide insights into the exam. This course conforms to and aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis). Whether working in traditional Waterfall, Agile or hybrid project environments, Business Analysis skills are central to facilitating communication and achieving consensus among stakeholders. From understanding the business need and writing business cases, to requirements management, through evaluating solutions, those filling the role of BA are addressing the most pressing issue facing businesses today: How to deliver value and meet the business need. CCBA® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. The investment in a CCBA® certification enhances the effectiveness and professionalism of practitioners and translates into a robust return on the investment for both individuals and organizations that will benefit from improved business processes, higher rates of project success, and better business outcomes. This course satisfies the 35 hours of formal education required to sit for the CCBA® Exam....

For professionals new to business analysis roles and responsibilities within their organization, this course will provide you with not only the preparation you will need to pass IIBA’s Entry Certificate in Business Analysis (ECBA) exam, but also a foundation for a career in business analysis. Participants will learn invaluable tips and tricks needed to pass the ECBA exam. This course follows IIBAs ECBA exam blueprint based on the BABOK® Guide v.3.0. This course satisfies the 21 hours of forma...

Build skills to lead and foster diversity and inclusion in your organization

What if you could create radical solutions that could stimulate an emotional response? Better yet, what if you could do so rapidly? Experimental, collaborative and holistically innovative. That’s design thinking. It’s a mindset for success. It’s for anyone who wants to see infinite possibilities and turn problems into solutions. Putting the customer front and center, design thinking offers a strategy for successful companies to be more agile and innovative. Using a proven process to drive inn...

This workshop is designed for experienced HR professionals looking to advance in their careers and/or take on a more strategic approach in their...

-This course is available in both in-person and video conference formats.- This course provides practical solutions to the HR challenges you confront every day. From employee relations to compliance requirements, you'll learn how to handle the tough HR questions you receive every...

<p>The demand for live, online e-learning is rapidly increasing—but many trainers aren’t well equipped to meet its unique challenges. It’s no small task to juggle course content, speak and listen well, show visuals, respond to chat messages, avoid silences, poll participants and manage interruptions and technical problems. The unprepared can lose audience members in the first few minutes of a live online course, helpless to get them back. This course explores best practices in developing and del...

Gain the essential information you need to prepare for and pass the CBAP exam. The CBAP Certification Prep Boot Camp focuses on the Business Analysis Body of Knowledge (BABOK) areas specifically covered in the exam....

The Advanced Internal Investigations Certificate Program is an advanced course on internal investigations. It goes beyond the basic what, why, and how of conducting an internal investigation and focuses primarily on advanced investigatory...