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Description

Shows assistants how to take charge of their relationship with their boss and make themselves indispensable.



Objectives

Upon successful completion of this course, students will be able to: · The Changing Organization: From Support Staff to Office Professionals · Shifting the Administrative Paradigm · The Productivity Factor · You've Gotta Believe: Barriers are Opportunities · Getting on Track: Commitment to Results · In with the New: Adopting a Desire to Learn · Bridging the Gap: Effective Communication · Putting it all Together: The Productivity Cycle™ · Making Clear Requests: Phases I, II, and III · Basic Training: The Core Competencies · Understanding your scores · The Buck Stops Here: Accountability · Making Purposeful Decisions and Achieving Goals · Completing and Implementing Decisions

Prerequisites

There are no prerequisites for this course.

Outline

Part I - The Principles of Changing Perceptions The Changing Organization: From Support Staff to Office Professionals • Overview • The Changing Office Scene Shifting the Administrative Paradigm • Overview • The Paradigm Shift • Changing the Office Paradigm The Productivity Factor • The Link Between Productivity and Work Styles • Working Styles in Teams of Two • Working with the Clueless Manager • Working with the Controlling Manager • Working with the True Leader Part II - The Five Core Competencies Basic Training: The Core Competencies • Overview • Definitions of the Five Core Competencies • Accessing your productivity using the Five Core Competencies Understanding your scores • A = Accountability • B = Belief that barriers are opportunities • C = Commitment • D = Desire to learn • E = Effective communication The Buck Stops Here: Accountability • Accountability helps you learn • Taking accountability in the workplace • A study in accountability You've Gotta Believe: Barriers are Opportunities • Overview • What is a conflict? • Productive and unproductive responses to barriers • Summary Getting on Track: Commitment to Results • Focusing on results, not tasks In with the New: Adopting a Desire to Learn • Stage 1: Look • Stage 2: Explore • Stage 3: Act • Stage 4: Repeat and Practice • Stage 5: Notice • Summary: Guidelines for Learning Bridging the Gap: Effective Communication • Overview • Timing • Language • Tone • Listening • Effective communication checklist Part III - The Productivity Cycle™ Putting it all Together: The Productivity Cycle™ • Overview • The Productivity Cycle—The Team Perspective • Team Building checklist • The Productivity Cycle—A Personal Perspective Making Clear Requests: Phases I, II, and III • Phase I: Preparing the Request 1. Accountability factor #1 2. Preparing a Request • Phase II: Making the Request o Accountability factor #2 • Phase III: Clarifying the Request o Accountability factor #3 Making Purposeful Decisions and Achieving Goals: Phases IV and V • Phase IV: Making Decisions 1. Accountability factor #4 2. Saying Yes 3. Saying No 4. Negotiating • Phase V: Producing the Results o Accountability factor #5 o Completing and Implementing Decisions: Phases VI, VII, and VIII • Phase VI: Announcing Completion o Accountability factor #6 • Phase VII: Evaluating Results o Accountability factor #7 • Phase VIII: Acknowledging Completion o Accountability factor #8 Part IV – Conclusion • A Bridge Complete: Some Final Thoughts Index

Cancellations:

Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.
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Virtual Live3/14/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264767
FL Miami3/14/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002263022
Virtual Live4/13/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264771
FL Fort Lauderdale4/13/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002263026
Virtual Live5/14/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264775
FL Miami5/14/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002263030
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