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Employee engagement is the personal and professional commitment that employees have to the organization and its goals. For HR professionals, it's a planned effort to link the shared interests of employees and the organization for their mutual benefit. More specifically, it's an employee relations strategy that enhances employees' personal investment, resulting in increased employee satisfaction and organizational productivity. In this course, you'll learn about key concepts and practices associated with employee engagement. You'll also learn how to assess engagement levels and look at measures to overcome behavioral and organizational issues to encourage employee engagement. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Learning Objectives
  • Sequence the steps in an employee engagement process
  • Identify the cultural determinants of employee engagement
  • Identify employee engagement assessment methods used by HR
  • Apply formulae to measure employee engagement
  • Demonstrate your understanding of how to assess and measure employee engagement
  • Recognize HR’s role in managing behavior and discipline
  • Match stages in a disciplinary process to examples
  • Recognize when to use the different ADR dispute resolution options
  • Demonstrate your understanding of how to effectively manage behavioral and disciplinary issues
  • Recognize how to build employee engagement at each stage in the employment life cycle
  • Recognize effective engagement strategies HR can apply in a given scenario
  • Distinguish between the different theories of motivation and engagement
  • Identify the components of a performance management system
  • Recognize steps in an individual employee appraisal process
  • Demonstrate your understanding of strategies used to motivate and engage employees
  • Audience

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