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This ILT Series course covers diversity in the workplace for employees, supervisors, team leaders and managers. Students will learn what diversity is and how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. Students learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. .


Upon successful completion of this course, students will be able to: · Fundamentals of diversity · Identifying differences · Overcoming barriers to diversity · Communicating in a diverse workforce · Managing Diversity


There are no prerequisites for this course.


Unit 1: Fundamentals of diversity Topic A: Overview of diversity Topic B: Advantages of diversity Unit 2: Identifying differences Topic A: Cultural differences Topic B: Personality styles Unit 3: Overcoming barriers to diversity Topic A: Barriers to diversity Unit 4: Communicating in a diverse workforce Topic A: Effective communication Unit 5: Managing Diversity Topic A: Manage diversity in a workforce


Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

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