Email Etiquette Training

This LIVE, virtual workshop covers a wealth of shortcuts, easy-to-remember tips and insiders’ secrets to help you create first-class business correspondence, overcome business writing obstacles and become a more effective business communicator. ...

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages....

Your writing says a lot about you. Weak writing can be a sign that you lack professionalism and credibility. Strong writing conveys that you are skilled and trustworthy. This practical 1-day course comes packed with in-class exercises and offers immediate feedback to help you quickly develop this crucial skill. Learn a simple process for crafting a clear and concise message and get hands-on practice writing for the results you want—in the correct tone—and with complete clarity and precision. ...

Would you like a quick and easy method for composing documents—letters, memos, reports, proposals and performance appraisals—in an organized format? This business writing workshop provides you with basic formats and formulas for tackling any kind of writing task—and communicating to your readers what they need to know. You’ll streamline your process for effective business writing and save time by focusing on what to write instead of how to write it.  Bring a current project and ge...

<p>Technical writing is unique because of its specialized content. It must convey objectivity and reach both technical and nontechnical audiences with exactness and clarity. Along with writing emails, letters and reports, the technical writer must be able to prepare definitions, physical descriptions, product specifications, procedures, test and laboratory results, and many other kinds of documents.</p> <p>This seminar offers you a battery of tools and techniques to help you jumpstart the wri...

This LIVE, virtual workshop provides you with the knowledge and skills to become a better technical writer — and to write documents that are clear, easy to understand and interesting to your audience....

Well-written policies and procedures provide direction to employees, clarify expectations about the way your business runs, help avoid inconsistencies and protect your company from possible legal action or fraud....

This course is intended for business analysts familiar with Agile or those performing business analysis tasks in an Agile environment. It is also suitable for anyone wanting to learn Agile analysis in depth or for those in an organization planning to expand their Agile BA practices....

Whether you are new to business analysis, or are experienced and want a more formal approach, it’s essential to know and practice the “basics.” This course provides you with the foundational skills you need to deliver value to your stakeholders and organization. You will learn how to help your business clients articulate their business problem or opportunity, plan business analysis activities, as well as learn the basics of eliciting, analyzing, documenting, managing, and communicating requirements through the life cycle of the project. By grasping these foundational skills, you can contribute significantly to the success of your organization’s projects. Note: This course has been approved by PMI for 14 PDUs and IIBA for 14 CDUs....

Learn about the components of Strategic Business Analysis. Understand the importance of defining the business need correctly and pursuing a thorough analysis of the internal and external environments of the enterprise before choosing the solution. Shortcutting the pre-analysis work discussed in this course often results in delivering solutions that are misaligned to the enterprise strategy and to the expectations and needs of the business. Learn how to avoid the pitfall of jumping to a solution prior to a solid understanding of the opportunity or problem needing to be addressed. (BA02) NOTE: This course will earn you 14 PDUs....

Professionals who can write clearly and correctly are far more valuable to an organization than those whose business writing is filled with errors. Whether you need to refresh your knowledge of grammar and punctuation—or know what’s grammatically correct but can’t always explain why—this highly interactive and collaborative course is the perfect and painless solution. Grammar in business writing gives you the tools to correctly apply the standard rules for proper usage in business writing. Using...

In todays ever changing business environment it is vital for women to have an assertive voice in business. Assertiveness techniques, when used effectively, can enhance almost every aspect of your job and life — Knowing which tools and techniques to use, and how and when to use them, is critical. AMA’s assertiveness training for women is a 3-day seminar that addresses the unique challenges women face in business and provides them with the assertiveness techniques essential for survival and advanc...

Apply well-honed communication techniques to navigate common work challenges. This distinctive certificate program incorporates skill practice, role-play activities and real-time feedback to help you take your communication skills to the next level. Using real-life workplace scenarios in a supportive environment, you’ll practice communicating with authenticity and clarity as you choose the best way to communicate the message you want to convey. You’ll be challenged to step up and be seen—and ana...

To maintain competitiveness in local and international markets, formally managing your business processes is increasingly essential. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, using and developing metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class....

This 4-day Certified Business Analyst Boot Camp will give you hands-on experience with the latest proven techniques for identifying a project's scope, developing and discovering requirements and uses cases, and documenting them expertly. Lively lectures combined with insightful demonstrations and realistic practice exercises will provide you with the competence and confidence to improve project outcomes through better requirements elicitation and use case development....

This workshop is designed to quickly provide essential modeling skills for business analysts, project managers, developers, and anyone involved in software or product development projects. It also provides excellent information for business clients and sponsors, quality assurance analysts, and other stakeholders who need or want to learn more about modeling....

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data....

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS....

<p><br> Are your&nbsp;spoken messages organized and coherent or&nbsp;rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication.<br> <br> Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions a...

<p>Based on the book <em>AMA Business Boot Camp</em>, edited by Edward T. Reilly, former President and CEO of AMA.</p> <p>This virtually delivered&nbsp;course encompasses AMA’s years of trusted wisdom and training expertise, covering the most vital, time-tested management skills, tools and strategies. Your staff will complete the Golden Personality Type Profiler&nbsp;prior to class to gain a deeper understanding of themselves and others. As they work through each lesson, they’ll refer back to...

The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management (BRM). This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to your organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your unique organizational situations and allow you to show immediate value in your Business Relationship Management (BRM) role, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course...

The new Project Management Institute (PMI)® credential in Business Analysis has been highly anticipated. Today more than ever the world is moving towards project-based work....

Participants in this course will learn what they need to pass the Project Management Institute Professional in Business Analysis (PMI-PBA®) exam, PMI’s fastest growing certification. They will also refine their understanding of BA best practices as captured in the PMI business analysis-related standards. PMI-PBA® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. Business analysis has become a critical competency of project management, and the PMI-PBA certification can help advance your career. If you work with project teams and manage requirements or product development, or if you're a project or program manager who performs business analysis in your role, then the PMI-PBA certification is right for you. This course conforms to the PMI-PBA Exam Content Outline (ECO) and aligns with the PMI Guide to Business Analysis and the Business Analysis for Practitioners: A Practice Guide. This course satisfies the 35 hours of formal education required to sit for the PMI Professional in Business Analysis (PMI-PBA) exam....

The International Institute of Business Analysis (IIBA®) Certified Business Analysis Practitioner™ (CBAP®) certification has long been recognized as the gold standard in business analysis certifications. The high standards for eligibility and a rigorous exam have made this the most sought-after certification for senior Business Analysis (BA) professionals. This comprehensive workshop will help you make the most of your study time. The course was designed, created, and is taught by expert IIBA-certified instructors who will help you focus on critical study areas and provide insights into the exam. This course conforms to and aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis). Whether working in traditional Waterfall, Agile or hybrid project environments, Business Analysis skills are central to facilitating communication and achieving consensus among stakeholders. From understanding the business need and writing business cases, to requirements management, through evaluating solutions, those filling the role of BA are addressing the most pressing issue facing businesses today: How to deliver value and meet the business need. CBAP® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. The investment in a CBAP® certification enhances the effectiveness and professionalism of practitioners and translates into a robust return on the investment for both individuals and organizations that will benefit from improved business processes, higher rates of project success, and better business outcomes. This course satisfies the 35 hours of formal education required to sit for the CBAP exam....

This comprehensive workshop will prepare you for the Certification of Competency in Business Analysis™ (CCBA®) exam and help you make the most of the limited study time you have. The course was designed, created, and is taught by expert IIBA-certified instructors who will help you focus on critical study areas and provide insights into the exam. This course conforms to and aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis). Whether working in traditional Waterfall, Agile or hybrid project environments, Business Analysis skills are central to facilitating communication and achieving consensus among stakeholders. From understanding the business need and writing business cases, to requirements management, through evaluating solutions, those filling the role of BA are addressing the most pressing issue facing businesses today: How to deliver value and meet the business need. CCBA® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. The investment in a CCBA® certification enhances the effectiveness and professionalism of practitioners and translates into a robust return on the investment for both individuals and organizations that will benefit from improved business processes, higher rates of project success, and better business outcomes. This course satisfies the 35 hours of formal education required to sit for the CCBA® Exam....