Email Etiquette Training

This LIVE, virtual workshop covers a wealth of shortcuts, easy-to-remember tips and insiders’ secrets to help you create first-class business correspondence, overcome business writing obstacles and become a more effective business communicator. ...

This instructor-led one day course provides guidelines for professional business etiquette, such as how to choose polite and positive responses to rude behavior, and how to establish positive connections with anyone. Do manners matter? Absolutely! A company without common courtesies experiences more employee turnover, more Equal Employment Opportunity Commission (EEOC) expenses and more time spent on paperwork related to complaint issues....

This one day live instructor-led Professional Business Writing training course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace....

How do you transform complex tables into clean, analysis-ready datasets? This training course teaches you how to write analytical queries using Transact-SQL (T-SQL) for business intelligence (BI) workflows. You’ll learn to manipulate columns, combine tables, aggregate results, and encapsulate logic in reusable views and procedures. With a focus on BI scenarios, the course prepares you to deliver clean, structured datasets to tools like Power BI, Excel, SSRS, and RStudio....

Well-written policies and procedures provide direction to employees, clarify expectations about the way your business runs, help avoid inconsistencies and protect your company from possible legal action or fraud....

Agile business analysis plays a critical role in delivering customer value in today’s fast-paced, ever-changing environment. According to the Project Management Institute (PMI), organizations that embrace Agile approaches are 28% more successful than those that don’t. This interactive, hands-on two-day course gives business analysts and Agile team members the skills to contribute meaningfully to iterative product development. You’ll learn how to adopt an Agile mindset, collaborate......

Business Grammar & Proofreading, a fun training session that makes learning this critical skill fun — not like a mindless, boring day back in fourth-grade grammar class....

Students will learn to understand the mechanics of the organization – reading and interpreting financials, making sound business decisions, and setting a course – while also developing the skills to guide and direct your workforce....

Strategy analysis provides the focus upon which all other business analyst efforts must align. Shortcutting strategy analysis often results in delivering solutions that are misaligned with the organization’s strategy and the expectations and needs of the business and stakeholders. This course will help you understand the criticality of defining the business need correctly and pursuing a thorough analysis of the internal and external environments of the enterprise before assisting the......

Defining the wrong problem—or solving it with incomplete requirements—is one of the fastest ways to derail a project. According to PMI’s Pulse of the Profession® 2023, 66% of organizations cite poor requirements management as the top cause of project failure. Business analysts who can bridge the gap between stakeholder intent and project execution help avoid costly misalignment. The Foundations of Business Analysis course teaches the core competencies every analyst needs to support project......

Learn about the decision-making process to solve ethical dilemmas, while understanding barriers and consequences when making ethical decisions....

Discover how this one day dynamic instructor-led Business Finance Basics Training course will help you gain an understanding of financial statements and budgets necessary to make sound decisions about all aspects of a business. By learning how to read and interpret a few basic financial instruments, you can recognize opportunities to increase revenue and shave expenses, thus increasing your value to the organization....

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process......

This course presents several common models to help you elicit and analyze requirements. You will practice analyzing, modeling, and reviewing the requirements as you work through an engaging case study. You will also learn and practice industry-standard modeling notation for each model. The models in this class follow the concurrent modeling framework, emphasizing process, data, interaction, and interface requirements. This simple framework will help you develop a quicker and more complete......

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data....

Need to turn raw SQL Server data into clear, professional reports? This beginner-friendly course teaches you how to do just that using Microsoft SQL Server Report Builder and SQL Server Reporting Services (SSRS). In Report Builder Level 1 (Course 55123), you’ll learn how to connect to data sources, create tables and matrix reports, group and filter data, apply formatting, and add visualizations like charts. The course combines foundational theory with hands-on labs to help you produce......

Need to turn raw SQL Server data into clear, professional reports? This beginner-friendly course teaches you how to do just that using Microsoft SQL Server Report Builder and SQL Server Reporting Services (SSRS). In Report Builder Level 1 (Course 55123), you’ll learn how to connect to data sources, create tables and matrix reports, group and filter data, apply formatting, and add visualizations like charts. The course combines foundational theory with hands-on labs to help you produce......

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data....

The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management. This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to their organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your organizational......

This comprehensive workshop will prepare you for the PMI Professional in Business Analysis (PMI-PBA®) exam and help you make the most of the limited study time you have. Designed, created, and taught by PMI-PBA-certified professionals, this course provides key insights into the exam and the critical areas to study. The course material is consistent with the current exam as outlined in the PMI-PBA® Examination Content Outline and includes over 800 practice PMI-PBA® exam questions written by......

Did you know the demand for business analysts is projected to grow 10% by 2032, faster than the average for all occupations (U.S. Bureau of Labor Statistics)? This rising demand means more professionals are pursuing credentials like the ECBA™ to validate their skills. Yet, without proper exam preparation, many find the process overwhelming and struggle to demonstrate credibility. The Entry Certificate in Business Analysis (ECBA®) Certification Exam Prep course solves this challenge by......

The International Institute of Business Analysis (IIBA®) Certified Business Analysis Practitioner™ (CBAP®) certification has long been recognized as the gold standard in business analysis certifications. The high standards for eligibility and a rigorous exam have made this the most sought-after certification for senior Business Analysis (BA) professionals. This comprehensive workshop will help you make the most of your study time. The course was designed, created, and is taught by expert IIBA-certified instructors who will help you focus on critical study areas and provide insights into the exam. This course conforms to and aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis). Whether working in traditional Waterfall, Agile or hybrid project environments, Business Analysis skills are central to facilitating communication and achieving consensus among stakeholders. From understanding the business need and writing business cases, to requirements management, through evaluating solutions, those filling the role of BA are addressing the most pressing issue facing businesses today: How to deliver value and meet the business need. CBAP® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. The investment in a CBAP® certification enhances the effectiveness and professionalism of practitioners and translates into a robust return on the investment for both individuals and organizations that will benefit from improved business processes, higher rates of project success, and better business outcomes. This course satisfies the 35 hours of formal education required to sit for the CBAP exam....

A CCBA® (Certification of Capability in Business Analysis™) is the level two professional certification from the International Institute of Business Analysis™ (IIBA®) for business analysis practitioners who want to be recognized for their expertise and skills by earning formal recognition. The CCBA certification acknowledges business analysts with roughly 2-3 years of experience who demonstrate the ability to take on greater responsibility. This course satisfies the 35 hours of formal......