Email Etiquette Training

Email Etiquette Training

Many businesses and corporations underestimate the necessity of email etiquette. It is a very important part of interoffice communication, customer relations and outside business contacting. Being too formal or informal with an email can not only sour a relationship, but also provide misinterpreted tone or ambiguity. Being clear, concise and keeping personal style out of a business email can not only improve communication, but provide a professional atmosphere as well.

Some examples of email etiquette include avoiding the use of emoticons, focusing on punctuation, eliminating rich text, colored fonts or animation and properly sending and signing the message. Correct use of the To:, CC: and BCC: fields, as well as the subject of an email can be the difference between a professional and prompt reply and having the message put in the Spam folder.

TrainUp offers courses on proper email etiquette, which include the basics of when to use email over instant messaging, as well as different email programs. These classes also teach how to avoid forwarding a virus, proper use of encryption, when to use formal or informal greetings and other techniques on writing socially correct messages for business and personal life.