Email Etiquette Training

This LIVE, virtual workshop covers a wealth of shortcuts, easy-to-remember tips and insiders’ secrets to help you create first-class business correspondence, overcome business writing obstacles and become a more effective business communicator. ...

This instructor-led one day course provides guidelines for professional business etiquette, such as how to choose polite and positive responses to rude behavior, and how to establish positive connections with anyone. Do manners matter? Absolutely! A company without common courtesies experiences more employee turnover, more Equal Employment Opportunity Commission (EEOC) expenses and more time spent on paperwork related to complaint issues....

Would you like a quick and easy method for composing documents—letters, memos, reports, proposals and performance appraisals—in an organized format? This business writing workshop provides you with basic formats and formulas for tackling any kind of writing task—and communicating to your readers what they need to know. You’ll streamline your process for effective business writing and save time by focusing on what to write instead of how to write it.  Bring a current project and ge...

<p>Technical writing is unique because of its specialized content. It must convey objectivity and reach both technical and nontechnical audiences with exactness and clarity. Along with writing emails, letters and reports, the technical writer must be able to prepare definitions, physical descriptions, product specifications, procedures, test and laboratory results, and many other kinds of documents.</p> <p>This seminar offers you a battery of tools and techniques to help you jumpstart the wri...

Whether you are new to business analysis, or are experienced and want a more formal approach, it’s essential to know and practice the “basics.” This course provides you with the foundational skills you need to deliver value to your stakeholders and organization. You will learn how to help your business clients articulate their business problem or opportunity, plan business analysis activities, as well as learn the basics of eliciting, analyzing, documenting, managing, and communicating requirements through the life cycle of the project. By grasping these foundational skills, you can contribute significantly to the success of your organization’s projects. Note: This course has been approved by PMI for 14 PDUs and IIBA for 14 CDUs....

This course is intended for business analysts familiar with Agile or those performing business analysis tasks in an Agile environment. It is also suitable for anyone wanting to learn Agile analysis in depth or for those in an organization planning to expand their Agile BA practices....

Learn about the decision-making process to solve ethical dilemmas, while understanding barriers and consequences when making ethical decisions....

The business analyst role has evolved from that of a business procedures analyst to that of a business liaison between the non-technical user community and the technical solution providers. This course provides proactive, introductory coverage of the knowledge and skills essential to business analysts today and the foreseeable future....

Learn about the components of Strategic Business Analysis. Understand the importance of defining the business need correctly and pursuing a thorough analysis of the internal and external environments of the enterprise before choosing the solution. Shortcutting the pre-analysis work discussed in this course often results in delivering solutions that are misaligned to the enterprise strategy and to the expectations and needs of the business. Learn how to avoid the pitfall of jumping to a solution prior to a solid understanding of the opportunity or problem needing to be addressed. (BA02) NOTE: This course will earn you 14 PDUs....

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data....

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS....

This workshop is designed to quickly provide essential modeling skills for business analysts, project managers, developers, and anyone involved in software or product development projects. It also provides excellent information for business clients and sponsors, quality assurance analysts, and other stakeholders who need or want to learn more about modeling....

To maintain competitiveness in local and international markets, formally managing your business processes is increasingly essential. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, using and developing metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class....

Discover how this one day dynamic instructor-led Business Finance Basics Training course will help you gain an understanding of financial statements and budgets necessary to make sound decisions about all aspects of a business. By learning how to read and interpret a few basic financial instruments, you can recognize opportunities to increase revenue and shave expenses, thus increasing your value to the organization....

The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management (BRM). This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to your organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your unique organizational situations and allow you to show immediate value in your Business Relationship Management (BRM) role, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course...

Participants in this course will learn what they need to pass the Project Management Institute Professional in Business Analysis (PMI-PBA®) exam, PMI’s fastest growing certification. They will also refine their understanding of BA best practices as captured in the PMI business analysis-related standards. PMI-PBA® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. Business analysis has become a critical competency of project management, and the PMI-PBA certification can help advance your career. If you work with project teams and manage requirements or product development, or if you're a project or program manager who performs business analysis in your role, then the PMI-PBA certification is right for you. This course conforms to the PMI-PBA Exam Content Outline (ECO) and aligns with the PMI Guide to Business Analysis and the Business Analysis for Practitioners: A Practice Guide. This course satisfies the 35 hours of formal education required to sit for the PMI Professional in Business Analysis (PMI-PBA) exam....

This comprehensive workshop will prepare you for the Certification of Competency in Business Analysis™ (CCBA®) exam and help you make the most of the limited study time you have. The course was designed, created, and is taught by expert IIBA-certified instructors who will help you focus on critical study areas and provide insights into the exam. This course conforms to and aligns with the BABOK® Guide version 3.0 of the IIBA® (International Institute of Business Analysis). Whether working in traditional Waterfall, Agile or hybrid project environments, Business Analysis skills are central to facilitating communication and achieving consensus among stakeholders. From understanding the business need and writing business cases, to requirements management, through evaluating solutions, those filling the role of BA are addressing the most pressing issue facing businesses today: How to deliver value and meet the business need. CCBA® candidates will learn the full repertoire of BA techniques and elevate their understanding of their own experience as seen through the lens of industry best practices. The investment in a CCBA® certification enhances the effectiveness and professionalism of practitioners and translates into a robust return on the investment for both individuals and organizations that will benefit from improved business processes, higher rates of project success, and better business outcomes. This course satisfies the 35 hours of formal education required to sit for the CCBA® Exam....

For professionals new to business analysis roles and responsibilities within their organization, this course will provide you with not only the preparation you will need to pass IIBA’s Entry Certificate in Business Analysis (ECBA) exam, but also a foundation for a career in business analysis. Participants will learn invaluable tips and tricks needed to pass the ECBA exam. This course follows IIBAs ECBA exam blueprint based on the BABOK® Guide v.3.0. This course satisfies the 21 hours of forma...