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Behavioral interviewing is a dynamic course that gives you the skills to make the best hiring decisions - and avoid costly blunders. You will learn competency-based behavioral interviewing; using the accepted opinion that past and present behavior is the best forecaster of future performance. Whether you've performed 100 interviews or you are new to the interviewing world, this class will give you knowledge and tools to use immediately in your next interview. The outcome? You'll have better interviewing skills which lead to better hires and a competitive edge for your organization.


Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to: · Use competencies to develop behavioral-based questions. · Recognize the characteristics of, and effectively develop, behavioral-based questions. · Explore useful techniques for reviewing resumes. · Identify the elements to look for in candidates’ answers to behavioral-based questions. · Follow a structured method for evaluating candidates objectively.


No Prerequisites for this course


Module 1: Identifying Competencies · Identifying General Competencies · Identifying Performance Criteria · Application: Practice Identifying Your Competencies Module 2: Developing Questions · Effective Questions · Developing Behavioral Questions · Tailoring Questions to Determine Fit · Developing Follow-Up Questions Module 3: Reviewing Resumes · Finding the Best Match · Resume Review Practice Module 4: Conducting Interviews · Overview of the Interview · What to Look for in the Answers · Behavioral Interviewing Role Play Module 5: Evaluating Candidates · Creating a Candidate Evaluation Form · Applying the Evaluation Form


Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

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