Gain the essential information you need to prepare for and pass the CBAP exam. The CBAP Certification Prep Boot Camp focuses on the Business Analysis Body of Knowledge (BABOK) areas specifically covered in the exam....

Getting work done through others is a special challenge, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions: planning, organizing, motivating, and controlling. Delegation Skills for Leaders discusses each of these areas and more. As a supervisor or manager, you are responsible for the work of others, and taking the time to match tasks with employees' special skills and abilities is the key to your success. The act of deleg...

Project success often depends on choosing, motivating, and leading the project team. This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on improving the project manager’s human resource expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, and develop an...

The Mastering Online Engagement in Virtual Meetings Training course is an interactive, instructor-led class that takes you through the initial starting point of planning your meeting, working through the key challenges of a virtual meeting and managing the technology by choosing your tools and understanding what to do when the technology fails....

Recognize how to control your temper by thinking before speaking, waiting until you're calm before expressing yourself and the powerful tool of forgiveness....

This 3-day, in-depth Adobe InDesign Essentials training course provides a basic through advanced overview of the interface, tools, features, and tips for page layout and design using InDesign. This course is an ideal combination of live instructor-led demonstration and hands-on practice. Upon completion of the Adobe Indesign Essentials training course, you will understand the correct use of different color modes, how to apply color to design elements, create custom colors, and work with swatche...

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward....

This one day live instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: 1) Having a positive attitude toward customers 2) Encouraging customer feedback 3) Responding to customer problems 4) Developing long term relationships 5) Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and ...

This interactive course explores how to challenge individual negativity as well as how to handle the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment....

The one day instructor-led Motivating Employees To Be Their Best training course focuses on providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings. The three elements of this type of climate are Community, Influence and Openness....

Microsoft® Visio® stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures—anything that can be represented by shapes connected by lines. Most importantly, these shapes can be rearranged and with corresponding lines remaining intact. Visio has improved over the years as features common among Microsoft® Office applications have been added. Today, Visio is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio drawings. In Visio® Introduction, you learned the basic skills needed to create and modify various Visio drawings. In Visio® Advanced, you will learn about more advanced features—making you a more efficient and effective Visio user....

This dynamic, two-day Effective Management Training course will help you gain the insights and practical methods needed to help you be a successful and effective manager....

Organizations that promote a positive, supportive working environment and emphasize a culture of trust are also those with the highest recruitment and retention rates. This is because these organizations lay the groundwork for respect, faith, and integrity at all levels, creating more credible, productive, flexible, and innovative employees....

The one-day live instructor-led Techniques for Managing Stress and Pressure in the Workplace Training course helps participants to recognize stress, recognize how we place pressure on ourselves, and how to prevent stress from becoming destructive. We are all aware of the dangers of stress in our lives. How many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counte...

In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customer...

Welcome to Using Microsoft® Windows® 10. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will explore Windows 10 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users....

The Feedback Skills for Leaders Training course is a dynamic, one-day instructor-led course that shows new and experienced managers the benefits of developing this critical skill, both in giving & receiving feedback. You will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages....

This interactive instructor-led Management Skills for Technical Professionals Training course is designed to help you make the transition from technical expert to people management. The building blocks of communicating, motivating, and delegating are clearly presented. In addition, completing the Technical Supervisor Action Plan will help you implement your new supervisory skills on the job....

Learning to Manage is a dynamic instructor-led full day class that walks you through the process of successful management by introducing the tools and techniques for effectively handling five target areas — people, projects, performance, problems, and even personal development. Each of these areas is essential to minimizing the stress associated with the transition from individual work as you learn to delegate, communicate, and most of all, develop your employees — laying the foundation for...

Strategic Equity, Diversity and Inclusion for Leaders is designed to help leaders build inclusive, high-performing teams by understanding and valuing the unique perspectives that every individual brings to the workplace. This course explores key concepts of diversity, equity, inclusion, and belonging, while equipping leaders with the tools to recognize bias, foster psychological safety, and create environments. ...

Good financial judgment can deepen the decision-making skills of any business professional. Fluency with monetary figures helps you tie everyday operations to the financial success of your organization at a department and senior level. This dynamic 2-day instructor led Finance and Accounting for Non Financial Managers Training course will ground you in the functions and tools of finance. You will examine financial statements—including the balance sheet, income statement, cash flow statement, an...

Learn how to resolve and minimize workplace disputes, communicate clearly and tactfully, explore appropriate resolution strategies, and establish a common-sense approach for preventing conflict....

Negotiation Mastery: Creating Value and Reaching Agreement is a practical and engaging course designed to equip professionals with the strategies, techniques, and confidence needed to negotiate successfully in a wide range of business situations. This program helps participants understand the psychology behind negotiation, recognize diverse communication styles, and apply proven frameworks that lead to collaborative, mutually beneficial outcomes. Through interactive discussions and real-world ex...

This two-day interactive Sharpen Your Leadership Edge: Competencies for the Modern Leader Training course covers leadership behavior, ethical leadership, understanding change, applying leadership power, and setting goals. You will look at the qualities and competencies that are consistently found in outstanding leaders. Discover nine competencies in hard-to-pin-down areas like passion, integrity, and humor that lie well beyond the ordinary confines of management theory and practice, yet they co...

This one day live instructor-led Professional Business Writing training course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace....