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Every project comes with its own unique challenges. There is valuable learning that takes place as project team members solve problems and persevere through challenges to meet their objectives. Preserving and passing on all that new knowledge and wisdom is what the concept of 'lessons learned' is all about. Effective project managers take lessons from current projects forward into planning and executing future projects, thereby enabling continuous improvement. Collecting and using lessons learned results in fewer mistakes, lower costs, more accurate estimates, and many other efficiencies. In this course, you'll learn about the basic steps involved in collecting, analyzing, and passing on lessons learned so that organizations are able to grow and experience superior performance.

Learning Objectives
  • Identify characteristics of lessons learned
  • Identify characteristics of lessons learned approaches
  • Distinguish between different types of knowledge
  • Demonstrate your understanding of lessons learned
  • Sequence the steps for conducting lessons learned
  • Classify examples of competencies required by members of a lessons learned team
  • Identify sources of lessons learned
  • Recognize best practices for conducting a lessons learned meeting
  • Recognize how to prepare a lessons learned team and gather information
  • Select tools and methods for analyzing lessons learned information
  • Recognize principles related to sharing lessons learned with stakeholders
  • Recognize activities that lead to successful lessons learned implementation
  • Recognize how to analyze, share, and adopt lessons learned information
  • Recognize issues that should be included in a lessons learned report
  • Recognize how best practices and benchmarking support continuous improvement
  • Match types of lessons learned repositories with their corresponding uses
  • Recognize how lessons learned are used after a project to support continuous improvement
  • Audience

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