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This updated edition provides clear, concise instruction on every form of business writing, from traditional business letters to e-mail and other electronic communications. Pointing out that effective business English begins with mastering grammar and sentence structure, the author presents a brush-up course on the basics of correct usage. Second to grammatical correctness, the biggest challenge in preparing business documents is achieving an appropriate business style that conveys the writer's message succinctly without resorting to stilted, overly formal language. The author advises on how to achieve a natural tone, and to avoid meaningless jargon. She follows up with good examples of model business letters, résumés, employment letters, interoffice memos, news releases, and business reports. Additional features include exercises with answers and a glossary of business terms.


Upon successful completion of this course, students will become knowledgeable in: · Grammar and Sentence Structure Identifying Verbs and Subjects · Sentence Completers · Verb Forms · Pronouns · Advanced Sentence Structure · Mechanics · Correspondence Business Style · Social Business Letters · Employment Correspondence · In-House Correspondence · The Sentence vs. Fragment vs. Run-Ons · Subject-Verb Agreement · Letter Format · Request Letters · Replies · Credit and Collection Letters · Complaints, Claims, and Adjustments · Sales and Public Relations Letters · New Releases · Business Reports and Proposals · Words at Work


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Part One: Grammar and Sentence Structure Identifying Verbs and Subjects • Recognizing Verbs • Recognizing Subjects • Principal Parts of the Verb • Review Exercises Sentence Completers • Adjectives • Adverbs • Direct Objects • Predicate Nominatives and Adjectives • Review Exercise The Sentence vs. Fragment vs. Run-Ons • The Basic Sentence • More Complicated Sentences • The Fragment • Still More Complicated Sentences • The Run-On • Word of Transition • Summary • Review Exercises Subject-Verb Agreement • The Natural S • The Noun S • The Possessive S • The Verb S • Review Exercises Verb Forms • Tense Recognition • Tense Formation • Irregular Verbs • The Future Tense • Tense Use • Passive Voice • Review Exercises Pronouns • Case • Reference • Agreement • Review Exercises Advanced Sentence Structure • Parallelism • Misplaced Modifiers • Dangling Modifiers • Indirect Discourse • Review Exercises Mechanics • Punctuation • Capitalization • Abbreviations • Numbers • Review Exercises Part Two: Correspondence Business Style • Tone • Outlook • The “You Approach” • Organization • Electronic Mail • E-mail Format • Receiving E-mail • A Word of Caution • Practice Letter Format • Parts of a Business Letter • Arrangement Styles • Punctuation Styles • Postscripts • Special Paragraphing • The Envelope • Facsimiles • Practice Request Letters • Inquiries • Orders • Practice Replies • Acknowledgments • Follow-Ups • Confirmations • Remittances • Order Acknowledgments • Stopgap Letters • Inquiry Replies • Referrals • Refusals • Practice Credit and Collection Letters • Credit Letters • Collection Letters • Practice Complaints, Claims, and Adjustments • Complaints • Claims • Adjustments • Practice Sales and Public Relations Letters • Sales Letters • Public Relations Letters • Practice Social Business Letters • Letters of Congratulations • Letters of Sympathy • Letters of Appreciation • Invitations • Announcements • Practice Employment Correspondence • The Resume • Letters of Application • Follow-up Letters • Letters of Reference and Recommendation • Letters Declining a Job Offer • Letters Rejecting a Job Applicant • Letters of Resignation • Letters of Introduction • Practice In-House Correspondence • The Interoffice Memorandum • Minutes • Practice New Releases • Practice Business Reports and Proposals • Reports • Proposals • Practice Part Three: Words at Work Commonly Confused Words Spelling Problems A Glossary of Business Terms Answers to Exercises in “Grammar and Sentence Structure”


Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

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