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Dulce Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are involved in have a high success rate, both with marketers and in the market, and you are often assigned a lead role on interdisciplinary R&D projects. Seizing on your unique ability to blend science, understanding of consumer desires, and overall people skills, the marketing director, Michael, asks you to be a member of a new, interdisciplinary team to design a new, "luxury" candy for the mass market. This team is comprised of members from many different departments, so he decided to direct it himself with the goal of developing a product that is affordable to produce, but with a taste and presentation that justifies a higher than average retail price. Having completed your major responsibility by developing a formula for "chocolate lace," you've recently been involved with the team only on an "as needed" basis. After six months, the project is going nowhere. Michael asks you help him out by taking on a coaching role. This will be a challenging task since you are not the manager and have no real authority in the eyes of the team members. This will be the ultimate test of your people skills. This simulation is the first of two based on the SkillSoft series "Coaching with Confidence" and contains links to the following courses: mgmt_09_a01_bs_enus, mgmt_09_a02_bs_enus, mgmt_09_a03_bs_enus, and mgmt_09_a04_bs_enus.
  • Coaching with Confidence Simulation
    • staying within the purview of the coaching role.
    • determining the coaching requirement.
      • determining the coaching requirement.
    • persuading the coachee that coaching is needed.
      • persuading the coachee that coaching is needed.
    • using the appropriate coaching role with your coachee.
      • using the appropriate coaching role with your coachee.
    • establishing and maintaining rapport with your coachee.
      • establishing and maintaining rapport with your coachee.
    • structuring the coaching session.
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Coaching with Confidence Simulation Online course
  • Course ID:
    204190
  • Duration:
    30 minutes
  • Price:
    $75