| 202769 |
Customer Service over the Phone |
|
Customer Service over the Phone
|
|
60 minutes
|
$75 |
|
| 266899 |
Difficult People: Why They Act That Way and How to Deal with Them |
|
Difficult People: Why They Act That Way and How to Deal with Them
|
|
31 minutes
|
$75 |
|
| 266965 |
Overcoming Your Own Unconscious Biases |
|
|
Overcoming Your Own Unconscious Biases
|
|
22 minutes
|
$75 |
|
| 267021 |
Providing Telephone Customer Service |
|
|
Providing Telephone Customer Service
|
|
31 minutes
|
$75 |
|
| 267022 |
Rapport Building in Customer Service |
|
|
Rapport Building in Customer Service
|
|
28 minutes
|
$75 |
|
| 267023 |
Designing a Customer Service Strategy |
|
|
Designing a Customer Service Strategy
|
|
28 minutes
|
$75 |
|
| 267042 |
Dealing with Customer Service Incidents and Complaints |
|
|
Dealing with Customer Service Incidents and Complaints
|
|
30 minutes
|
$75 |
|
| 267191 |
Providing On-site Customer Service |
|
|
Providing On-site Customer Service
|
|
29 minutes
|
$75 |
|
| 267192 |
Providing Effective Internal Customer Service |
|
|
Providing Effective Internal Customer Service
|
|
30 minutes
|
$75 |
|
| 267193 |
Facing Confrontation in Customer Service |
|
|
Facing Confrontation in Customer Service
|
|
27 minutes
|
$75 |
|
| 267212 |
Controlling Conflict, Stress, and Time in a Customer Service Environment |
|
|
Controlling Conflict, Stress, and Time in a Customer Service Environment
|
|
32 minutes
|
$75 |
|
| 267213 |
Polishing Your Skills for Excellent Customer Service |
|
|
Polishing Your Skills for Excellent Customer Service
|
|
24 minutes
|
$75 |
|
| 202767 |
Customer Service Fundamentals: Building Rapport in Customer Relationships |
|
Customer Service Fundamentals: Building Rapport in Customer Relationships
|
|
60 minutes
|
$75 |
|
| 202771 |
Customer Service Confrontation and Conflict |
|
Customer Service Confrontation and Conflict
|
|
60 minutes
|
$75 |
|
| 202743 |
Interacting with the Customer |
|
|
Interacting with the Customer
|
|
180 minutes
|
$75 |
|
| 202770 |
Internal Customer Service |
|
Internal Customer Service
|
|
60 minutes
|
$75 |
|
| 202768 |
Customer Service in the Field |
|
Customer Service in the Field
|
|
60 minutes
|
$75 |
|
| 202757 |
The Customer Service Representative (CSR) |
|
The Customer Service Representative (CSR)
|
|
210 minutes
|
$75 |
|
| 188357 |
Customer Service Series |
|
|
Customer Service Series
|
|
n/a
|
$425 |
|
| 260380 |
Calming Upset Customers Course |
|
|
Calming Upset Customers Course
|
|
n/a
|
$99 |
|
| 248980 |
Customer Advocacy: Enhancing the Customer Experience |
|
Customer Advocacy: Enhancing the Customer Experience
|
|
60 minutes
|
$75 |
|
| 248981 |
Customer Advocacy: Supporting Customer Advocacy |
|
Customer Advocacy: Supporting Customer Advocacy
|
|
60 minutes
|
$75 |
|
| 202772 |
Shaping the Direction of Customer Service in Your Organization |
|
Shaping the Direction of Customer Service in Your Organization
|
|
60 minutes
|
$75 |
|
| 260400 |
Helping Customers Through Quality Service |
|
|
Helping Customers Through Quality Service
|
|
n/a
|
$129 |
|
| 260427 |
The Cornerstones Of Sales And Customer Service |
|
|
The Cornerstones Of Sales And Customer Service
|
|
n/a
|
$145 |
|
| 260429 |
The Power Of Telephone Courtesy |
|
|
The Power Of Telephone Courtesy
|
|
n/a
|
$99 |
|
| 248979 |
Customer Advocacy: Communicating to Build Trusting Customer Relationships |
|
Customer Advocacy: Communicating to Build Trusting Customer Relationships
|
|
60 minutes
|
$75 |
|
| 202744 |
Effective Communication Skills |
|
|
Effective Communication Skills
|
|
180 minutes
|
$75 |
|
| 202763 |
Customer Service Processes and Procedures |
|
Customer Service Processes and Procedures
|
|
180 minutes
|
$75 |
|
| 202742 |
Establishing Team and Customer Relationships |
|
|
Establishing Team and Customer Relationships
|
|
120 minutes
|
$75 |
|
| 202797 |
Cross-selling in a Customer Service Call |
|
|
Cross-selling in a Customer Service Call
|
|
330 minutes
|
$75 |
|
| 241778 |
The AODA: Customer Service and Accessibility Standard |
|
|
The AODA: Customer Service and Accessibility Standard
|
|
60 minutes
|
$75 |
|
| 247915 |
Leadership Advantage Test Yourself: Customer Focus |
|
|
Leadership Advantage Test Yourself: Customer Focus
|
|
15 minutes
|
$75 |
|
| 247945 |
Professional Advantage Test Yourself: Customer Focus |
|
|
Professional Advantage Test Yourself: Customer Focus
|
|
15 minutes
|
$75 |
|
| 247975 |
Sales Advantage Test Yourself: Building Trust with Customers |
|
|
Sales Advantage Test Yourself: Building Trust with Customers
|
|
15 minutes
|
$75 |
|
| 248021 |
Leadership Advantage: Customer Focus 2.0 |
|
|
Leadership Advantage: Customer Focus 2.0
|
|
n/a
|
$75 |
|
| 248080 |
Professional Advantage: Customer Focus |
|
|
Professional Advantage: Customer Focus
|
|
n/a
|
$75 |
|
| 203095 |
Customer Relationship Management - Fundamentals of CRM |
|
|
Customer Relationship Management - Fundamentals of CRM
|
|
180 minutes
|
$75 |
|
| 203096 |
Customer Relationship Management - Implementing CRM |
|
|
Customer Relationship Management - Implementing CRM
|
|
180 minutes
|
$75 |
|
| 203097 |
Customer Relationship Management - eCRM |
|
|
Customer Relationship Management - eCRM
|
|
150 minutes
|
$75 |
|
| 202740 |
The Customer Support Specialist (CSS) |
|
|
The Customer Support Specialist (CSS)
|
|
210 minutes
|
$75 |
|
| 202741 |
Support Center Services |
|
|
Support Center Services
|
|
180 minutes
|
$75 |
|
| 202746 |
Customer Service Procedures |
|
|
Customer Service Procedures
|
|
210 minutes
|
$75 |
|
| 202747 |
Managing the Quality of the Customer Support Service Center |
|
|
Managing the Quality of the Customer Support Service Center
|
|
210 minutes
|
$75 |
|
| 202750 |
The Fundamentals of Exceptional Customer Service |
|
|
The Fundamentals of Exceptional Customer Service
|
|
180 minutes
|
$75 |
|
| 265053 |
Difficult People: Strategies to Keep Everyone Working Together |
|
|
Difficult People: Strategies to Keep Everyone Working Together
|
|
31 minutes
|
$75 |
|
| 265641 |
Difficult People: Can't Change Them, so Change Yourself |
|
|
Difficult People: Can't Change Them, so Change Yourself
|
|
31 minutes
|
$75 |
|
| 249881 |
Customer-driven Process Improvement: From Customer Needs to Process Requirements |
|
Customer-driven Process Improvement: From Customer Needs to Process Requirements
|
|
60 minutes
|
$75 |
|
| 249882 |
Customer-driven Process Improvement: Analyzing Process Problems |
|
Customer-driven Process Improvement: Analyzing Process Problems
|
|
60 minutes
|
$75 |
|
| 249883 |
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions |
|
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions
|
|
60 minutes
|
$75 |
|
| 249884 |
Customer-driven Process Improvement: Implementing and Maintaining Improvements |
|
Customer-driven Process Improvement: Implementing and Maintaining Improvements
|
|
60 minutes
|
$75 |
|
| 202807 |
Leading a Customer-focused Team |
|
|
Leading a Customer-focused Team
|
|
240 minutes
|
$75 |
|
| 235437 |
Connecting Customers and Solutions |
|
Connecting Customers and Solutions
|
|
6 minutes
|
$75 |
|
| 235621 |
Turning Potential Customers into Allies |
|
Turning Potential Customers into Allies
|
|
15 minutes
|
$75 |
|
