Live Training
(14 Courses)
Bundles (130)
Collections (1)
Webinars (0)
(14 Courses)
Live(14)
e-Learning/Bundles (130)
online(130)
Training Video Collections (1)
videos(1)
Recorded Webinars (0)
webinars(0)
Course ID: 247188
Customer Service
This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business....
Next Event Date
12/03/2018 8:00 AM CST
Duration
1 day
Duration
1 day
Price: $395
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Course ID: 268484
Providing Outstanding Customer Service
This course offers practical tools and techniques to win clients, create loyal advocates for your bu...
Next Event Date
11/19/2018 8:00 AM CST
Duration
2 days
Duration
2 days
Price: $1500
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Course ID: 230768
Excellence in Service - Basic
Identify customer types, set customer expectations and maintain a positive attitude when working with customers....
Next Event Date
11/14/2018 8:00 AM CST
Duration
1 day
Duration
1 day
Price: $395
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Course ID: 230796
Excellence in Service - Advanced
In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers....
Next Event Date
10/30/2018 8:00 AM CST
Duration
1 day
Duration
1 day
Price: $395
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Course ID: 190945
How to Become a Better Communicator
The How to Become a Better Communicator Seminar
Next Event Date
10/30/2018 9:00 AM
Duration
1 day
Duration
1 day
Price: $149
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Course ID: 251846
HDI® Customer Service Representative
HDI Customer Service Representative
Next Event Date
12/12/2018 9:30 AM EST
Duration
1 day
Duration
1 day
Price: $895
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Course ID: 253539
Customer Service Essentials
You Will Learn How To:Adopt a confident, consistent approach that ensures great serviceApply best pr...
Next Event Date
12/19/2018 9:00 AM EST
Duration
1 day
Duration
1 day
Price: $690
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Course ID: 189187
HDI Support Center Analyst
Help desk professionals and support center analysts provide front-line support and act as the primar...
Next Event Date
10/25/2018 9:30 AM EST
Duration
2 days
Duration
2 days
Price: $1495
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Course ID: 280314
Compassion Fatigue – Reducing the cost of caring in non-profit organizations
Compassion Fatigue – Reducing the cost of caring in non-profit organizations
Next Event Date
10/30/2018 10:00 AM CST
Duration
1 day
Duration
1 day
Price: $200
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Course ID: 281284
How to Transform Your Call Center With WebRTC
How to Transform Your Call Center With WebRTC
Next Event Date
11/29/2018 1:00 PM ET
Duration
1 day
Duration
1 day
Price: $99
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Course ID: 271330
Customer Service Fundamentals
Customer Service Fundamentals Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229
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Course ID: 271355
Essentials of Customer Service
Essentials of Customer Service Bundle
# of courses
8
Eb
# of courses
8
Eb
Price: $289
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Course ID: 267663
Customer Service Essential Skills Part 1
Customer Service Essential Skills Part 1 Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199
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Course ID: 267664
Customer Service Essential Skills Part 2
Customer Service Essential Skills Part 2 Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229
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Course ID: 271332
Customer Service Skills
Customer Service Skills Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199
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Course ID: 252589
Customer Service Fundamentals Part 1
Customer Service Fundamentals Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199
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Course ID: 252587
Customer Service Representative, Professionalism
Customer Service Representative, Professionalism
# of courses
4
Eb
# of courses
4
Eb
Price: $199
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Course ID: 252588
Customer Service Representative, Process
Customer Service Representative, Process
# of courses
5
Eb
# of courses
5
Eb
Price: $199
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Course ID: 188357
Customer Service Series
3 Sessions – 4-6 Hours of Interactive Training Quickly improve customer service skills inside your o...
Duration
n/a
Ec
Duration
n/a
Ec
Price: $425
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Course ID: 252590
Customer Service Fundamentals Part 2
Customer Service Fundamentals Part 2
# of courses
4
Eb
# of courses
4
Eb
Price: $169
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Course ID: 260427
The Cornerstones Of Sales And Customer Service
Turn good customer service into increased sales and increased customer satisfaction. <br><br>This course shows you how to leverage your good customer service to achieve the best possible outcome: cust...
Duration
n/a
Ec
Duration
n/a
Ec
Price: $145
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Course ID: 260400
Helping Customers Through Quality Service
Quality service is the basis of great customer service. <br><br>In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the ...
Duration
n/a
Ec
Duration
n/a
Ec
Price: $129
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Course ID: 271329
Customer Focus
Customer Focus Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229
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Course ID: 252579
Solution Selling
Solution Selling
# of courses
7
Eb
# of courses
7
Eb
Price: $239
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Course ID: 252439
Managing Customer-Driven Process Improvement
Managing Customer-Driven Process Improvement
# of courses
7
Eb
# of courses
7
Eb
Price: $239
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Course ID: 252586
Inbound Call Center Management
Inbound Call Center Management
# of courses
7
Eb
# of courses
7
Eb
Price: $239
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Course ID: 252592
Customer Focus and Advocacy Part 2
Customer Focus and Advocacy Part 2
# of courses
4
Eb
# of courses
4
Eb
Price: $169
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Course ID: 267710
Unconscious Bias and Diversity
Unconscious Bias and Diversity Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139
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Course ID: 271552
Working with Difficult People
Working with Difficult People Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229
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Course ID: 267704
Skills for Working with Difficult People
Skills for Working with Difficult People Bundle
# of courses
4
Eb
# of courses
4
Eb
Price: $169
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Course ID: 271536
Unconscious Bias
Unconscious Bias Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139
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Course ID: 260380
Calming Upset Customers Course
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. Yo...
Duration
n/a
Ec
Duration
n/a
Ec
Price: $99
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Course ID: 260429
The Power Of Telephone Courtesy
Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.<br><br>This video shows the r...
Duration
n/a
Ec
Duration
n/a
Ec
Price: $99
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Course ID: 252577
Sales Negotiations Part 1
Sales Negotiations Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199
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Course ID: 252583
Essential Selling Skills Part 2
Essential Selling Skills Part 2
# of courses
6
Eb
# of courses
6
Eb
Price: $219
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Course ID: 280044
Analyzing Your Customer Service
Analyzing Your Customer Service
# of Videos
9
Price: $189
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