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Customer Service

Virtual Live Customer Service Training Classes and Remote Seminars

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.   Learn more.

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Customized Virtual Group Customer Service Training

If you've got a remote team to train, we're ready to help you get started. TrainUp.com specializes in organizing virtual live Customer Service training for teams, departments, and enterprise.

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Virtual Live Customer Service Courses and Remote Customer Support Training Classes

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.

Request Customer Service On-Site Training. We bring the best instructors to you.

Assertiveness Training

Gain more confidence, decisiveness and respect with assertiveness training!
# of Virtual Event(s)
5
# of Virtual Event(s)
5 EVENTS
Duration
3 days
Duration
3 days
Price: $2345 VIEW DETAILS

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
2 days
Duration
2 days
Price: $2095 VIEW DETAILS

How to Become a Better Communicator

The How to Become a Better Communicator Seminar
# of Virtual Event(s)
8
# of Virtual Event(s)
8 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Strengthening Your People Skills

Strengthening Your People Skills
# of Virtual Event(s)
6
# of Virtual Event(s)
6 EVENTS
Duration
1 day
Duration
1 day
Price: $199 VIEW DETAILS

Customer Service Essentials

<b>You Will Learn How To</b><ul> <li>Adopt a confident, consistent approach that ensures great service</li> <li>Apply best practice communication techniques to connect with your customers</li> <li>Choose and apply techniques that create customer loyalty and exceed expectations</li> <li>Respond positively and constructively to customer problems</li> </ul><br/><b>Who Should Attend</b>Anyone who needs to interact effectively or build relationships with external or internal customers. This incl...
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $690 VIEW DETAILS

Excellence in Service - Basic

Identify customer types, set customer expectations and maintain a positive attitude when working with customers....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Customer Service Excellence

Transform your team to extraordinary with Customer Service Excellence. This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer. Participants enrolled in this highly interactive, virtual workshop will learn how to strive for an extraordinary customer experience every time by mastering the guiding principles of customer service....
# of Virtual Event(s)
7
# of Virtual Event(s)
7 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course,...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Providing Outstanding Customer Service

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
2 days
Duration
2 days
Price: $1500 VIEW DETAILS

Dynamics 365 for customer engagement for customer services -MB-230T01

Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.á Once youÆve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $795 VIEW DETAILS

Customer Service Excellence for Leaders

Phenomenal customer service is not just a differentiator in the marketplace...it’s the expectation of every customer. As an advocate for both the customer and your employees, it's important that you fully understand and embrace this “new normal” of customer expectations. Customer Service Excellence for Leaders delivers LIVE, virtual training that provides the tactics, skills and processes you need to build a great customer service culture and create an outstanding customer experience for everyon...
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)

<b>Important Course Information</b><ul class="accordion"> <li> <h3>Software/Tools</h3> <div> <p>Dynamics</p> </div> </li> <li> <h3>Requirements</h3> <div> <p>This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.</p> </div> </li> <li> <h3>Who Should Attend This Course</h3> <div> <p>A Dynamics 365 Customer Service Functional Consul...
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $690 VIEW DETAILS

Handling a Difficult Customer

In this course, students will gain a valuable skill set to deal with difficult customers in various situations....
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Support/ Customer Service Training

Support/ Customer Service Training
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
1 day
Duration
1 day
Price: $399 VIEW DETAILS

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan....
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $99 VIEW DETAILS

Developing Positive Relationships at Work

In this interactive instructor-led full day class, you will learn to help organizations cultivate an environment based on trust and unite around a common mission. You will gain an understanding of the value of diversity and how to rise above personal slights....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $495 VIEW DETAILS

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high quality customer service over the phone. Did you know tha...
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $99 VIEW DETAILS

Customer Service – Handling Unhappy Customers

Customer Service – Handling Unhappy Customers
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
1 day
Duration
1 day
Price: $200 VIEW DETAILS

Handling Difficult Customers

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $495 VIEW DETAILS

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com. TrainUp.com also lists more than 89 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

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Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

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