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Customer Service

Virtual Live Customer Service Training Classes and Remote Seminars

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.   Learn more.

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Customized Virtual Group Customer Service Training

If you've got a remote team to train, we're ready to help you get started. TrainUp.com specializes in organizing virtual live Customer Service training for teams, departments, and enterprise.

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Virtual Live Customer Service Courses and Remote Customer Support Training Classes

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.

Request Customer Service On-Site Training. We bring the best instructors to you.

Assertiveness Training

Gain more confidence, decisiveness and respect with assertiveness training!
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
3 days
Duration
3 days
Price: $2345 VIEW DETAILS

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
2 days
Duration
2 days
Price: $2095 VIEW DETAILS

How to Become a Better Communicator

The How to Become a Better Communicator Seminar
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with...
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $2085 VIEW DETAILS

Excellence in Service Training: Basic through Advanced

In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customers...
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
2 days
Duration
2 days
Price: $1190 VIEW DETAILS

Developing Positive Assertiveness

This dynamic full-day class will help participants improve teamwork, focus discussions, and build relationships, but will also help individuals to become competent, constructive, confident, and perform at their best. Further, you will learn how to ask for what you need, handle confrontations gracefully, and put your ideas forward with confidence....
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Quality Customer Service Training

This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: Having a positive attitude toward customers Encouraging customer feedback Responding to customer problems Developing long term relationships Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External c...
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Customer Service Management (CSM) Fundamentals

In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This course is designed for AdministratorÆs responsible for managing the Customer Service Management application. A combination of lecture, group discussions, and lab work helps attendees achieve the following: Explore the Customer Service Management application, related applications in the ServiceNow platform, use cases and architecture Manage core Customer Service data ...
# of Virtual Event(s)
7
# of Virtual Event(s)
7 EVENTS
Duration
3 days
Duration
3 days
Price: $2400 VIEW DETAILS

Customer Service Excellence

Transform your team to extraordinary with Customer Service Excellence. This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer. Participants enrolled in this highly interactive, virtual workshop will learn how to strive for an extraordinary customer experience every time by mastering the guiding principles of customer service....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Customer Service Management (CSM) Implementation

In this 2-day interactive course attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation. Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussion, and hands-on labs, participants build oná existing knowledge and skills by applying implementation best practices. Course topics include...
# of Virtual Event(s)
9
# of Virtual Event(s)
9 EVENTS
Duration
2 days
Duration
2 days
Price: $1700 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)

<b>Important Course Information</b><ul class="accordion"> <li> <h3>Software/Tools</h3> <div> <p>Dynamics</p> </div> </li> <li> <h3>Requirements</h3> <div> <p>This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.</p> </div> </li> <li> <h3>Who Should Attend This Course</h3> <div> <p>A Dynamics 365 Customer Service Functional Consul...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
3 days
Duration
3 days
Price: $2650 VIEW DETAILS

Handling Difficult Customers

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward....
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Excellence in Technical Customer Service

As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply important principles and skills you can use as a technical customer service representative. You will also need to respond to customer service queries via a re...
# of Virtual Event(s)
5
# of Virtual Event(s)
5 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Dynamics 365 for customer engagement for customer services -MB-230T01

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.á Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts áas they take you step by step from creating cases to interacting with customers to resolving those cases. Once youÆve resolved those cases you can learn from data analysis the key detail...
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
3 days
Duration
3 days
Price: $2095 VIEW DETAILS

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

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Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

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