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Customer Service

Virtual Live Customer Service Training Classes and Remote Seminars

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.   Learn more.

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Customized Virtual Group Customer Service Training

If you've got a remote team to train, we're ready to help you get started. TrainUp.com specializes in organizing virtual live Customer Service training for teams, departments, and enterprise.

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Virtual Live Customer Service Courses and Remote Customer Support Training Classes

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.

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Make Every Employee a Customer Experience Champion
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $199 VIEW DETAILS

Assertiveness Training
Gain more confidence, decisiveness and respect with assertiveness training!
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
3 days
Duration
3 days
Price: $2345 VIEW DETAILS

Customer Service Excellence: How to Win and Keep Customers
Providing customer service excellence is what will keep your customers coming back.
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
2 days
Duration
2 days
Price: $2095 VIEW DETAILS

How to Become a Better Communicator
The How to Become a Better Communicator Seminar
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Providing Outstanding Customer Service
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
2 days
Duration
2 days
Price: $1500 VIEW DETAILS

Dynamics 365 for customer engagement for customer services -MB-230T01
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. our team of globally recognized experts take students step by step, from creating cases, to interacting with customers to resolving those cases. Once those cases are resolved, Students will learn from data analysis the key details to help reso...
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $2095 VIEW DETAILS

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
1 day
Duration
1 day
Price: $695 VIEW DETAILS

Excellence in Customer Service (Basic)
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course,...
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Customer Service Management (CSM) Implementation
In this 2-day interactive course attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation. Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussion, and hands-on labs, participants build oná existing knowledge and skills by applying implementation best practices. Course topics include...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
2 days
Duration
2 days
Price: $1700 VIEW DETAILS

Customer Service Excellence
Transform your team to extraordinary with Customer Service Excellence. This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer. Participants enrolled in this highly interactive, virtual workshop will learn how to strive for an extraordinary customer experience every time by mastering the guiding principles of customer service....
# of Virtual Event(s)
8
# of Virtual Event(s)
8 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Strengthening Your People Skills
Strengthening Your People Skills
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $199 VIEW DETAILS

Developing Positive Assertiveness
This dynamic full-day class will help participants improve teamwork, focus discussions, and build relationships, but will also help individuals to become competent, constructive, confident, and perform at their best. Further, you will learn how to ask for what you need, handle confrontations gracefully, and put your ideas forward with confidence....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)
<b>Important Course Information</b><ul class="accordion"> <li> <h3>Software/Tools</h3> <div> <p>Dynamics</p> </div> </li> <li> <h3>Requirements</h3> <div> <p>This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.</p> </div> </li> <li> <h3>Who Should Attend This Course</h3> <div> <p>A Dynamics 365 Customer Service Functional Consul...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
3 days
Duration
3 days
Price: $2650 VIEW DETAILS

Handling a Difficult Customer
In this course, students will gain a valuable skill set to deal with difficult customers in various situations....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Excellence in Technical Customer Service
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Excellence In Service
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems....
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
2 days
Duration
2 days
Price: $990 VIEW DETAILS

Essential Phone Techniques for Customer Service
Learn effective strategies to provide high quality customer service over the phone. Did you know tha...
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $99 VIEW DETAILS

The Essence of Experience (XLA) Course - Accredited
This 1 day course introduces Experience Level Agreements (XLAs). In class we use interactive studies and exercises to nail down the concept of XLA, setting learners on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes....
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
n/a
Duration
n/a
Price: $699 VIEW DETAILS

Quality Customer Service
This one day live instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: 1) Having a positive attitude toward customers 2) Encouraging customer feedback 3) Responding to customer problems 4) Developing long term relationships 5) Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last...
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $495 VIEW DETAILS

Handling Difficult Customers
The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $495 VIEW DETAILS

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

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Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

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