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Customer Service

Virtual Live Customer Service Training Classes and Remote Seminars

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.   Learn more.

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Customized Virtual Group Customer Service Training

If you've got a remote team to train, we're ready to help you get started. TrainUp.com specializes in organizing virtual live Customer Service training for teams, departments, and enterprise.

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Virtual Live Customer Service Courses and Remote Customer Support Training Classes

Listing 11 live customer service training courses delivered remotely. Our virtual customer support training is live and interactive.

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Customer Service Excellence: How to Win and Keep Customers
Providing customer service excellence is what will keep your customers coming back.
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
2 Days
Duration
2 Days
Price: $2295 VIEW DETAILS

Assertiveness Training
Gain more confidence, decisiveness and respect with assertiveness training!
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
3 Days
Duration
3 Days
Price: $2595 VIEW DETAILS

How to Become a Better Communicator
Learn how to become a better communicator and how to communicate effectively and confidently with these practical and proven techniques and skills that are essential not only for managers, supervisors and team leaders, but for anyone at any level looking for better relationships, greater success and more respect!...
# of Virtual Event(s)
12
# of Virtual Event(s)
12 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

Dealing With Today's Difficult Customers
This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers....
# of Virtual Event(s)
10
# of Virtual Event(s)
10 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

Strengthening Your People Skills in the Workplace
Strengthening Your People Skills in the Workplace is an intensive new people skills training workshop that provides you with a way to gain the essential people skills you need to push ahead in your career....
# of Virtual Event(s)
6
# of Virtual Event(s)
6 EVENTS
Duration
1 Days
Duration
1 Days
Price: $199 VIEW DETAILS

Customer Service Excellence for Team Members
This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer....
# of Virtual Event(s)
12
# of Virtual Event(s)
12 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

How to Work Better With Difficult People
This LIVE, virtual course will show you how to deal effectively with toxic co-workers.
# of Virtual Event(s)
8
# of Virtual Event(s)
8 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success...
# of Virtual Event(s)
3
# of Virtual Event(s)
3 EVENTS
Duration
3 Days
Duration
3 Days
Price: $2650 VIEW DETAILS

Handling A Difficult Customer
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. ...
# of Virtual Event(s)
5
# of Virtual Event(s)
5 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS

Cross Cultural Communication
This course teaches students the basics of cross-cultural business communication.
# of Virtual Event(s)
11
# of Virtual Event(s)
11 EVENTS
Duration
1 Day
Duration
1 Day
Price: $499 VIEW DETAILS

Customer Service
You will have a strong skillset in in-person and over the phone techniques, dealing with difficult customers, and generating return business....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 Days
Duration
1 Days
Price: $395 VIEW DETAILS

Train The Trainer
The Train-The-Trainer Course will offer various types of trainer’s tools to create and deliver engaging, compelling Courses that will encourage trainees to come back for more. ...
# of Virtual Event(s)
7
# of Virtual Event(s)
7 EVENTS
Duration
1 Days
Duration
1 Days
Price: $499 VIEW DETAILS

Telephone Etiquette
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge....
# of Virtual Event(s)
5
# of Virtual Event(s)
5 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs....
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 Days
Duration
1 Days
Price: $99 VIEW DETAILS

Handling Difficult Customers Training

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye....
# of Virtual Event(s)
1
# of Virtual Event(s)
1 EVENTS
Duration
1 Days
Duration
1 Days
Price: $595 VIEW DETAILS

Quality Customer Service Training

This one day live instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: 1) Having a positive attitude toward customers 2) Encouraging customer feedback 3) Responding to customer problems 4) Developing long term relationships 5) Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first ...
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 Days
Duration
1 Days
Price: $595 VIEW DETAILS

Customer Support
With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage....
# of Virtual Event(s)
5
# of Virtual Event(s)
5 EVENTS
Duration
1 Day
Duration
1 Day
Price: $499 VIEW DETAILS

Excellence In Service Training: Basic through Advanced
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
2 Days
Duration
2 Days
Price: $1395 VIEW DETAILS

Critical Thinking
Critical Thinking will help you be a more rational and disciplined thinker. It will reduce your prejudice and bias and will provide you with a better understanding of your environment....
# of Virtual Event(s)
4
# of Virtual Event(s)
4 EVENTS
Duration
1 Days
Duration
1 Days
Price: $499 VIEW DETAILS

Excellence in Technical Customer Service Training
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner....
# of Virtual Event(s)
2
# of Virtual Event(s)
2 EVENTS
Duration
1 Days
Duration
1 Days
Price: $695 VIEW DETAILS

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

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Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

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