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Customer Service Training in Columbus, OH - Customer Support Classes

TrainUp.com connects you to Customer Service training courses in Columbus, Ohio from 2 training providers, including New Horizons and SkillPath. Browse instructor-led and virtual Customer Service training seminars along with a variety of self-paced classes. TrainUp.com offers 128 online e-learning Customer Service training courses, available either online or recorded webinars. TrainUp.com also offers the ability to request in-house or onsite Customer Service training courses or train-the-trainer curriculum programs.

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Customer Service

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Customer Service
This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business....
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# of Event(s)
172
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# of Event(s)
Cincinnati
12
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Next Event Date
06/25/2018 8:00 AM CST
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Duration
1 day
Duration
1 day
Price: $395 img VIEW DETAILS

Providing Outstanding Customer Service
This course offers practical tools and techniques to win clients, create loyal advocates for your bu...
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# of Event(s)
84
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# of Event(s)
Cincinnati
6
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Next Event Date
08/30/2018 8:00 AM CST
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Duration
2 days
Duration
2 days
Price: $1500 img VIEW DETAILS

How to Become a Better Communicator
The How to Become a Better Communicator Seminar
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# of Event(s)
59
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# of Event(s)
Columbus
2
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Next Event Date
08/29/2018 9:00 AM
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Duration
1 day
Duration
1 day
Price: $149 img VIEW DETAILS

Excellence in Service - Basic
Identify customer types, set customer expectations and maintain a positive attitude when working with customers....
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# of Event(s)
252
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# of Event(s)
Columbus
18
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Next Event Date
07/17/2018 8:00 AM CST
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Duration
1 day
Duration
1 day
Price: $395 img VIEW DETAILS

Excellence in Service - Advanced
In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers....
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# of Event(s)
294
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# of Event(s)
Columbus
21
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Next Event Date
06/29/2018 8:00 AM CST
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Duration
1 day
Duration
1 day
Price: $395 img VIEW DETAILS

Essential Email Skills for Customer Service Professionals
Essential Email Skills for Customer Service Professionals
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# of Event(s)
1
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# of Event(s)
Virtual Live
1
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Next Event Date
08/06/2018 1:00 PM ET
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Duration
n/a
Duration
n/a
Price: $99 img VIEW DETAILS

Electronic Communication Etiquette: What Every Customer Service Professional Should Know
Update your e-communication skill set to build relationships and get the results you’re looking for....
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# of Event(s)
1
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# of Event(s)
Virtual Live
1
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Next Event Date
07/31/2018 1:00 PM ET
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Duration
1/2 days
Duration
1/2 days
Price: $99 img VIEW DETAILS

HDI® Customer Service Representative
HDI Customer Service Representative
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# of Event(s)
4
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# of Event(s)
Virtual Live
4
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Next Event Date
07/19/2018 9:30 AM EST
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Duration
1 day
Duration
1 day
Price: $895 img VIEW DETAILS

Customer Service Essentials
You Will Learn How To:Adopt a confident, consistent approach that ensures great serviceApply best pr...
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# of Event(s)
52
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# of Event(s)
Virtual Live
4
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Next Event Date
06/26/2018 9:00 AM EST
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Duration
1 day
Duration
1 day
Price: $690 img VIEW DETAILS

HDI Support Center Analyst
Help desk professionals and support center analysts provide front-line support and act as the primar...
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# of Event(s)
7
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# of Event(s)
Virtual Live
7
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Next Event Date
06/25/2018 9:30 AM EST
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Duration
2 days
Duration
2 days
Price: $1495 img VIEW DETAILS
course type: View All

Customer Service Fundamentals
Customer Service Fundamentals Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Essentials of Customer Service
Essentials of Customer Service Bundle
# of courses
8
Eb
# of courses
8
Eb
Price: $289 img VIEW DETAILS

Customer Service Essential Skills Part 1
Customer Service Essential Skills Part 1 Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Customer Service Essential Skills Part 2
Customer Service Essential Skills Part 2 Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Customer Service Skills
Customer Service Skills Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Rapport Building in Customer Service
Good customer service and strong customer relationships begin with building rapport. Building rappor...
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Duration
28 minutes
Ec
Duration
28 minutes
Ec
Price: $74 img VIEW DETAILS

Providing On-site Customer Service
When you meet customers on their turf, your initial meeting forms the basis of their overall impress...
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Duration
29 minutes
Ec
Duration
29 minutes
Ec
Price: $74 img VIEW DETAILS

Controlling Conflict, Stress, and Time in a Customer Service Environment
Working at a customer support center or help desk environment can be challenging. Customers can some...
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Duration
32 minutes
Ec
Duration
32 minutes
Ec
Price: $74 img VIEW DETAILS

Providing Effective Internal Customer Service
When you do things to help other people within your company do their jobs better, you are providing ...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Providing Telephone Customer Service
When you're providing customer service over the phone, without face-to-face interaction, it can be c...
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Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Dealing with Customer Service Incidents and Complaints
Failing to realize the importance of customer service and effective complaints handling leads to inc...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Polishing Your Skills for Excellent Customer Service
As a customer service representative (CSR), creating a support culture that focuses on your customer...
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Duration
24 minutes
Ec
Duration
24 minutes
Ec
Price: $74 img VIEW DETAILS

Facing Confrontation in Customer Service
One of the most challenging and potentially uncomfortable responsibilities of a customer service per...
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Duration
27 minutes
Ec
Duration
27 minutes
Ec
Price: $74 img VIEW DETAILS

Designing a Customer Service Strategy
There are several defining moments, or moments of truth, that can make or break every service transa...
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Duration
28 minutes
Ec
Duration
28 minutes
Ec
Price: $74 img VIEW DETAILS

Excellence in Internal Customer Service
In today's fast-changing and highly competitive business climate, offering excellent customer servic...
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Duration
300 minutes
Ec
Duration
300 minutes
Ec
Price: $74 img VIEW DETAILS

The Customer Support Specialist (CSS)
It costs a business much more to acquire a new customer than it does to retain an existing one. So i...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Establishing Team and Customer Relationships
This course will familiarize the learner with the underlying benefits and skills needed to establish...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

The Cornerstones Of Sales And Customer Service
Turn good customer service into increased sales and increased customer satisfaction. <br><br>This course shows you how to leverage your good customer service to achieve the best possible outcome: cust...
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Duration
n/a
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Duration
n/a
Ec
Price: $145 img VIEW DETAILS

Customer Service Training - The Interview and Beyond
This Business Impact explores the idea that training should begin at its earliest point in a CSA's p...
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Duration
6 minutes
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Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Support Specialist Professionalism Simulation
You are employed as a customer support specialist with Genovese Direct Flooring and Hardwoods, a nat...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Fundamentals Part 2
Customer Service Fundamentals Part 2
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

Excel at Customer Service Simulation
You're a new customer service representative at Azimuth, a growing company specializing in global po...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Managing the Quality of the Customer Support Service Center
Customers who experience problems with your service represent a significant challenge to your compan...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Processes and Procedures
Failing to realize the importance of customer service and effective complaints handling leads to inc...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep Customer Support Specialist
To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

The Customer Service Representative (CSR)
It costs a business much more to acquire a new customer than it does to retain an existing one. So i...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some ...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader i...
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Duration
240 minutes
Ec
Duration
240 minutes
Ec
Price: $74 img VIEW DETAILS

The Fundamentals of Exceptional Customer Service
You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketpl...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Series

3 Sessions – 4-6 Hours of Interactive Training Quickly improve customer service skills inside your o...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $425 img VIEW DETAILS

Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal custo...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Confrontation and Conflict
How do you handle angry and confrontational customers? One of the most challenging, and potentially ...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Professional Skills for Customer Service Agents
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a sh...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Representative, Process
Customer Service Representative, Process
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Internal Customer Service
Do you know who your customers are? In a customer-focused company, everyone knows they are responsib...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibilit...
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Duration
330 minutes
Ec
Duration
330 minutes
Ec
Price: $74 img VIEW DETAILS

Helping Customers Through Quality Service

Quality service is the basis of great customer service. <br><br>In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the ...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $129 img VIEW DETAILS

Managing a Customer-focused Department Simulation
Attracting new customers is important, but retaining them is an even greater challenge. It takes onl...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Providing Customer Service Simulation
The art of effective customer service requires anticipating your customers' needs and expectations i...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Representative, Professionalism
Customer Service Representative, Professionalism
# of courses
4
Eb
# of courses
4
Eb
Price: $199 img VIEW DETAILS

The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counte...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Support Specialist Simulation
You are a call center representative for BroadBandCast Inc., one of the world's leading communicatio...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service in the Field
How do you make a good impression when providing customer service in the field? When you meet custom...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Fundamentals Part 1
Customer Service Fundamentals Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Customer Service over the Phone
Can you hear a smile over the phone? When you're providing customer service over the phone – without...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Shaping the Direction of Customer Service in Your Organization
There are several defining moments or moments of truth that can make or break every service transact...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

The AODA: Customer Service and Accessibility Standard
The Accessibility for Ontarians with Disabilities Act 2005 (the AODA) is a comprehensive law designe...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Agent Skills Simulation
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Procedures
Failing to realize the importance of customer service and effective complaints handling leads to inc...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of cust...
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Duration
300 minutes
Ec
Duration
300 minutes
Ec
Price: $74 img VIEW DETAILS

Internal Customer Service: Conflict and Complaints Simulation
Complaints are an inherent part of customer service, and this is especially true of internal custome...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Working with Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not ove...
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Duration
240 minutes
Ec
Duration
240 minutes
Ec
Price: $74 img VIEW DETAILS

Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to incr...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Effective Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Support Center Services
This course is intended to instruct the learner in the basic levels of service commitments and attit...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Fundamentals: Building Rapport in Customer Relationships
Good customer service and strong customer relationships begin with building rapport. Building rappor...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Focus
Customer Focus Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Customer Advocacy: Supporting Customer Advocacy
The success of customer advocacy efforts is directly related to an organization's ability to not onl...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this cou...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Advocacy: Enhancing the Customer Experience
Providing customers with a valuable experience each time they interact with your organization is a h...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-driven Process Improvement: Analyzing Process Problems
One of the stages in customer-driven process improvement is identifying problem areas in current pro...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

The Contact Center and the Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an exi...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Rewards
Customer Relationship RewardsLearning Objectives
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Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficien...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it ...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Solution Selling
Solution Selling
# of courses
7
Eb
# of courses
7
Eb
Price: $239 img VIEW DETAILS

Frontline Call Center Skills Simulation
This simulation will test your ability to deal with unhappy external customers, and to establish goo...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Focusing on the 21st Century Customer
This Learning Spark is one of the Case Studies in the Skillsoft Leadership Advantage: Customer Focus...
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Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Developing Your Customer Focus
Customers have the power – the power of choice. So how can you make it an easy decision for them to ...
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Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Managing Customer-Driven Process Improvement
Managing Customer-Driven Process Improvement
# of courses
7
Eb
# of courses
7
Eb
Price: $239 img VIEW DETAILS

Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Inbound Call Center Management
Inbound Call Center Management
# of courses
7
Eb
# of courses
7
Eb
Price: $239 img VIEW DETAILS

Customer Advocacy: Communicating to Build Trusting Customer Relationships
Customer advocacy is an approach to customer management that seeks to generate exceptional value for...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Professional Advantage: Customer Focus
Somewhere right now, companies are focusing on you, their customer. They're wondering what you want ...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Management - Implementing CRM
Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the c...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-driven Process Improvement: From Customer Needs to Process Requirements
Analyzing and understanding voice of the customer data is an important first step in managing custom...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Focus and Advocacy Part 2
Customer Focus and Advocacy Part 2
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

Leadership Advantage: Customer Focus 2.0
Today's interconnected global marketplace gives customers more choices – and more information about ...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

Professional Advantage Test Yourself: Customer Focus
This Assessment Only course is a component of the SkillSoft Professional Advantage track Customer Fo...
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Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up uns...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Management - eCRM
Customer Relationship Management: eCRM introduces the students to managing customer relationships ov...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Bridge the Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experi...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Demonstrating Customer-focused Leadership
This Learning Spark is one of the Case Studies in the Skillsoft Leadership Advantage: Customer Focus...
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Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-focused Roles
Customer-focused RolesLearning Objectives
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Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Leadership Advantage Test Yourself: Customer Focus
This Assessment Only course is a component of the SkillSoft Leadership Advantage track Customer Focu...
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Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Online Customer Knowledge
This Learning Spark is a component of the SkillSoft Sales Advantage track Acquiring and Using Custom...
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Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Identifying Your Customers' Expectations
Customers have expectations of all the companies with which they transact business. These expectatio...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-driven Process Improvement: Implementing and Maintaining Improvements
The final stage in customer-driven process improvement is implementing the changes that will enable ...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Satisfaction: Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This ...
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Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Measuring Customer Satisfaction Simulation
Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are re...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Initiating Customer Trust
This Learning Spark is a component of the Skillsoft Sales Advantage track, Building Trust with Custo...
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Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Inbound Call Centers: People Management
Inbound call centers are often the only link between a company and its customers. As a call center m...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions
After investigating current processes, it's time to find improvement solutions. You need to ask what...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Studying the Customer
This Learning Spark is a component of the SkillSoft Sales Advantage track Acquiring and Using Custom...
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Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Management - Fundamentals of CRM
Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of crea...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Working with Difficult People
Working with Difficult People Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Unconscious Bias and Diversity
Unconscious Bias and Diversity Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139 img VIEW DETAILS

Overcoming Your Own Unconscious Biases
Part of understanding the role of unconscious bias in the workplace is admitting to yourself that yo...
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Duration
22 minutes
Ec
Duration
22 minutes
Ec
Price: $74 img VIEW DETAILS

Unconscious Bias
Unconscious Bias Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139 img VIEW DETAILS

Skills for Working with Difficult People
Skills for Working with Difficult People Bundle
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

Difficult People: Why They Act That Way and How to Deal with Them
Anything taken to an extreme can be a liability, and this is true of human behavior. While confident...
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Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Converting a Call Center to a Profit Center
This Business Impact explores how a call center can play a vital role in the financial success of a ...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Sales Advantage Test Yourself: Building Trust with Customers
This Assessment Only course is a component of the SkillSoft Sales Advantage track Building Trust wit...
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Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Difficult People: Strategies to Keep Everyone Working Together
While it's best to get personally fit for dealing with difficult people – that is, managing your own...
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Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Inbound Call Center Management: Leadership
Did you know that your personality can greatly affect your leadership skills? Are you aware that eve...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

The Power Of Telephone Courtesy
Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.<br><br>This video shows the r...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $99 img VIEW DETAILS

Performance Metrics for an Inbound Call Center
The call center environment typifies the active, fast pace of the business world. In this hectic env...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with ...
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Duration
30 minutes
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Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Connecting Customers and Solutions
Preparing for your interactions with a strategic mindset is essential in connecting your customer to...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little tho...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Regaining Your Customer's Trust
Careless words and actions can quickly undermine the trusting relationships that you work so hard to...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Prioritizing Rewards and Recognition in Call Centers
Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Sales Negotiations Part 1
Sales Negotiations Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Inbound Call Center Technology
Today, the technology within the inbound call center is constantly changing and improving. How can y...
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Duration
240 minutes
Ec
Duration
240 minutes
Ec
Price: $74 img VIEW DETAILS

Talking Value with Your Customers
You know that your solution is the best option for your client, but they might not know it – yet. Th...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Turning Potential Customers into Allies
Sales professionals must be adept at generating interest and helping customers see potential. But wh...
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Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Organizing around Your Customer's Process
This Learning Spark is a component of the Skillsoft Sales Advantage track, Organizing Your Sales App...
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Duration
4 minutes
Ec
Duration
4 minutes
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Price: $74 img VIEW DETAILS

Difficult People: Can't Change Them, so Change Yourself
It would be easy to say that to deal with difficult people you should be tolerant and accept people'...
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Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Understanding Customers
Understanding CustomersLearning Objectives
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Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Educating and Collaborating with Customers
Today's sales professionals need to challenge their customers' thinking, presenting new solutions, a...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Managing Your Call Center More Efficiently
This Business Impact explores the benefits of employing a knowledgebase to provide call-center emplo...
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Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Calming Upset Customers Course

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. Yo...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $99 img VIEW DETAILS

Working with and Managing Difficult People Simulation
We all have worked with at least one difficult person in our careers. That person who grates our ner...
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Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support ...
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Duration
300 minutes
Ec
Duration
300 minutes
Ec
Price: $74 img VIEW DETAILS

Essential Selling Skills Part 2
Essential Selling Skills Part 2
# of courses
6
Eb
# of courses
6
Eb
Price: $219 img VIEW DETAILS

Analyzing Your Customer Service
Analyzing Your Customer Service
# of Videos
9
Price: $189 img VIEW DETAILS

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