Every registration supports local education. Find Out How TrainUp Gives Back
Logo

Your Career Training Marketplace

Questions? Call Toll-Free: 1-866-540-9677

Customer Service

Customer Service Training in Columbus, OH - Customer Support Classes

TrainUp.com connects you to Customer Service training courses in Columbus, Ohio from 2 training providers, including New Horizons and SkillPath. Browse instructor-led and virtual Customer Service training seminars along with a variety of self-paced classes. TrainUp.com offers 128 online e-learning Customer Service training courses, available either online or recorded webinars. TrainUp.com also offers the ability to request in-house or onsite Customer Service training courses or train-the-trainer curriculum programs.

Read More
Image

Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Service

Customer Service

This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business....
img
# of Event(s)
172
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Cincinnati
12
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
06/25/2018 8:00 AM CST
img
Duration
1 day
Duration
1 day
Price: $395 img VIEW DETAILS

Providing Outstanding Customer Service

This course offers practical tools and techniques to win clients, create loyal advocates for your bu...
img
# of Event(s)
84
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Cincinnati
6
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
08/30/2018 8:00 AM CST
img
Duration
2 days
Duration
2 days
Price: $1500 img VIEW DETAILS

How to Become a Better Communicator

The How to Become a Better Communicator Seminar
img
# of Event(s)
59
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Columbus
2
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
08/29/2018 9:00 AM
img
Duration
1 day
Duration
1 day
Price: $149 img VIEW DETAILS

Excellence in Service - Basic

Identify customer types, set customer expectations and maintain a positive attitude when working with customers....
img
# of Event(s)
252
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Columbus
18
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
07/17/2018 8:00 AM CST
img
Duration
1 day
Duration
1 day
Price: $395 img VIEW DETAILS

Excellence in Service - Advanced

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers....
img
# of Event(s)
294
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Columbus
21
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
06/29/2018 8:00 AM CST
img
Duration
1 day
Duration
1 day
Price: $395 img VIEW DETAILS

Essential Email Skills for Customer Service Professionals

Essential Email Skills for Customer Service Professionals
img
# of Event(s)
1
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Virtual Live
1
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
08/06/2018 1:00 PM ET
img
Duration
n/a
Duration
n/a
Price: $99 img VIEW DETAILS

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you’re looking for....
img
# of Event(s)
1
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Virtual Live
1
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
07/31/2018 1:00 PM ET
img
Duration
1/2 days
Duration
1/2 days
Price: $99 img VIEW DETAILS

HDI® Customer Service Representative

HDI Customer Service Representative
img
# of Event(s)
4
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Virtual Live
4
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
07/19/2018 9:30 AM EST
img
Duration
1 day
Duration
1 day
Price: $895 img VIEW DETAILS

Customer Service Essentials

You Will Learn How To:Adopt a confident, consistent approach that ensures great serviceApply best pr...
img
# of Event(s)
52
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Virtual Live
4
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
06/26/2018 9:00 AM EST
img
Duration
1 day
Duration
1 day
Price: $690 img VIEW DETAILS

HDI Support Center Analyst

Help desk professionals and support center analysts provide front-line support and act as the primar...
img
# of Event(s)
7
x
loader image
view all dates and locations.
x
loader image
img
# of Event(s)
Virtual Live
7
x
loader image
view all dates and locations.
x
loader image
img
Next Event Date
06/25/2018 9:30 AM EST
img
Duration
2 days
Duration
2 days
Price: $1495 img VIEW DETAILS
course type: View All

Customer Service Fundamentals

Customer Service Fundamentals Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Essentials of Customer Service

Essentials of Customer Service Bundle
# of courses
8
Eb
# of courses
8
Eb
Price: $289 img VIEW DETAILS

Customer Service Essential Skills Part 1

Customer Service Essential Skills Part 1 Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Customer Service Essential Skills Part 2

Customer Service Essential Skills Part 2 Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Customer Service Skills

Customer Service Skills Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Rapport Building in Customer Service

Good customer service and strong customer relationships begin with building rapport. Building rappor...
img
Duration
28 minutes
Ec
Duration
28 minutes
Ec
Price: $74 img VIEW DETAILS

Providing On-site Customer Service

When you meet customers on their turf, your initial meeting forms the basis of their overall impress...
img
Duration
29 minutes
Ec
Duration
29 minutes
Ec
Price: $74 img VIEW DETAILS

Controlling Conflict, Stress, and Time in a Customer Service Environment

Working at a customer support center or help desk environment can be challenging. Customers can some...
img
Duration
32 minutes
Ec
Duration
32 minutes
Ec
Price: $74 img VIEW DETAILS

Providing Effective Internal Customer Service

When you do things to help other people within your company do their jobs better, you are providing ...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Providing Telephone Customer Service

When you're providing customer service over the phone, without face-to-face interaction, it can be c...
img
Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Dealing with Customer Service Incidents and Complaints

Failing to realize the importance of customer service and effective complaints handling leads to inc...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Polishing Your Skills for Excellent Customer Service

As a customer service representative (CSR), creating a support culture that focuses on your customer...
img
Duration
24 minutes
Ec
Duration
24 minutes
Ec
Price: $74 img VIEW DETAILS

Facing Confrontation in Customer Service

One of the most challenging and potentially uncomfortable responsibilities of a customer service per...
img
Duration
27 minutes
Ec
Duration
27 minutes
Ec
Price: $74 img VIEW DETAILS

Designing a Customer Service Strategy

There are several defining moments, or moments of truth, that can make or break every service transa...
img
Duration
28 minutes
Ec
Duration
28 minutes
Ec
Price: $74 img VIEW DETAILS

Excellence in Internal Customer Service

In today's fast-changing and highly competitive business climate, offering excellent customer servic...
img
Duration
300 minutes
Ec
Duration
300 minutes
Ec
Price: $74 img VIEW DETAILS

The Customer Support Specialist (CSS)

It costs a business much more to acquire a new customer than it does to retain an existing one. So i...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Establishing Team and Customer Relationships

This course will familiarize the learner with the underlying benefits and skills needed to establish...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

The Cornerstones Of Sales And Customer Service

Turn good customer service into increased sales and increased customer satisfaction. <br><br>This course shows you how to leverage your good customer service to achieve the best possible outcome: cust...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $145 img VIEW DETAILS

Customer Service Training - The Interview and Beyond

This Business Impact explores the idea that training should begin at its earliest point in a CSA's p...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Support Specialist Professionalism Simulation

You are employed as a customer support specialist with Genovese Direct Flooring and Hardwoods, a nat...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Fundamentals Part 2

Customer Service Fundamentals Part 2
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

Excel at Customer Service Simulation

You're a new customer service representative at Azimuth, a growing company specializing in global po...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Managing the Quality of the Customer Support Service Center

Customers who experience problems with your service represent a significant challenge to your compan...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Processes and Procedures

Failing to realize the importance of customer service and effective complaints handling leads to inc...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep Customer Support Specialist

To test your knowledge on the skills and competencies being measured by the vendor certification exa...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

The Customer Service Representative (CSR)

It costs a business much more to acquire a new customer than it does to retain an existing one. So i...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Call Center Customer Service

Have you just become a call center customer service representative? Maybe you are experiencing some ...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Leading a Customer-focused Team

The quality of your customer service is in the hands of the people who deliver it. As their leader i...
img
Duration
240 minutes
Ec
Duration
240 minutes
Ec
Price: $74 img VIEW DETAILS

The Fundamentals of Exceptional Customer Service

You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketpl...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Series

3 Sessions – 4-6 Hours of Interactive Training Quickly improve customer service skills inside your o...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $425 img VIEW DETAILS

Overcoming Internal Customer Service Problems

Managing relationships with your internal customers isn't always smooth sailing. When internal custo...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Confrontation and Conflict

How do you handle angry and confrontational customers? One of the most challenging, and potentially ...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Professional Skills for Customer Service Agents

As a customer service agent (CSA), the focus of your job is to solve customers' problems within a sh...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Representative, Process

Customer Service Representative, Process
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Internal Customer Service

Do you know who your customers are? In a customer-focused company, everyone knows they are responsib...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Cross-selling in a Customer Service Call

If there's one advantage most companies have learned to appreciate in recent years, it's "flexibilit...
img
Duration
330 minutes
Ec
Duration
330 minutes
Ec
Price: $74 img VIEW DETAILS

Helping Customers Through Quality Service

Quality service is the basis of great customer service. <br><br>In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the ...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $129 img VIEW DETAILS

Managing a Customer-focused Department Simulation

Attracting new customers is important, but retaining them is an even greater challenge. It takes onl...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Providing Customer Service Simulation

The art of effective customer service requires anticipating your customers' needs and expectations i...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Representative, Professionalism

Customer Service Representative, Professionalism
# of courses
4
Eb
# of courses
4
Eb
Price: $199 img VIEW DETAILS

The Customer Service Agent in Action

There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

The Inbound Call Center

Inbound call center managers of this century will face many of the same challenges that their counte...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Support Specialist Simulation

You are a call center representative for BroadBandCast Inc., one of the world's leading communicatio...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service in the Field

How do you make a good impression when providing customer service in the field? When you meet custom...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Fundamentals Part 1

Customer Service Fundamentals Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Customer Service over the Phone

Can you hear a smile over the phone? When you're providing customer service over the phone – without...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Shaping the Direction of Customer Service in Your Organization

There are several defining moments or moments of truth that can make or break every service transact...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

The AODA: Customer Service and Accessibility Standard

The Accessibility for Ontarians with Disabilities Act 2005 (the AODA) is a comprehensive law designe...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Agent Skills Simulation

Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Procedures

Failing to realize the importance of customer service and effective complaints handling leads to inc...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Managing Challenges in Customer Service

During an average working day in a call center, customer service agents (CSAs) handle dozens of cust...
img
Duration
300 minutes
Ec
Duration
300 minutes
Ec
Price: $74 img VIEW DETAILS

Internal Customer Service: Conflict and Complaints Simulation

Complaints are an inherent part of customer service, and this is especially true of internal custome...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Working with Internal Customers

Excellent customer service lies at the heart of any successful business. However, you should not ove...
img
Duration
240 minutes
Ec
Duration
240 minutes
Ec
Price: $74 img VIEW DETAILS

Interacting with the Customer

Failing to realize the importance of customer service and effective complaint handling leads to incr...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Effective Communication Skills

Effective communication is essential to the success of any customer-oriented business. Each customer...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Support Center Services

This course is intended to instruct the learner in the basic levels of service commitments and attit...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Service Fundamentals: Building Rapport in Customer Relationships

Good customer service and strong customer relationships begin with building rapport. Building rappor...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Focus

Customer Focus Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Customer Advocacy: Supporting Customer Advocacy

The success of customer advocacy efforts is directly related to an organization's ability to not onl...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Support Agent Survival Skills

Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this cou...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Advocacy: Enhancing the Customer Experience

Providing customers with a valuable experience each time they interact with your organization is a h...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-driven Process Improvement: Analyzing Process Problems

One of the stages in customer-driven process improvement is identifying problem areas in current pro...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

The Contact Center and the Technical Support Agent

In the last few years, organizations have realized that it is easier to generate revenue from an exi...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Rewards

Customer Relationship RewardsLearning Objectives
img
Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Assessing Customer Behavior

In the modern customer-centric business model, dealing with all customers in a positive and efficien...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Developing Customer Satisfaction Surveys

By the time most people have the chance to develop their first survey, they've seen so many that it ...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Solution Selling

Solution Selling
# of courses
7
Eb
# of courses
7
Eb
Price: $239 img VIEW DETAILS

Frontline Call Center Skills Simulation

This simulation will test your ability to deal with unhappy external customers, and to establish goo...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Focusing on the 21st Century Customer

This Learning Spark is one of the Case Studies in the Skillsoft Leadership Advantage: Customer Focus...
img
Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Developing Your Customer Focus

Customers have the power – the power of choice. So how can you make it an easy decision for them to ...
img
Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Managing Customer-Driven Process Improvement

Managing Customer-Driven Process Improvement
# of courses
7
Eb
# of courses
7
Eb
Price: $239 img VIEW DETAILS

Discovering What Your Customers Want

The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Inbound Call Center Management

Inbound Call Center Management
# of courses
7
Eb
# of courses
7
Eb
Price: $239 img VIEW DETAILS

Customer Advocacy: Communicating to Build Trusting Customer Relationships

Customer advocacy is an approach to customer management that seeks to generate exceptional value for...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Professional Advantage: Customer Focus

Somewhere right now, companies are focusing on you, their customer. They're wondering what you want ...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Management - Implementing CRM

Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the c...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-driven Process Improvement: From Customer Needs to Process Requirements

Analyzing and understanding voice of the customer data is an important first step in managing custom...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Focus and Advocacy Part 2

Customer Focus and Advocacy Part 2
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

Leadership Advantage: Customer Focus 2.0

Today's interconnected global marketplace gives customers more choices – and more information about ...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

Professional Advantage Test Yourself: Customer Focus

This Assessment Only course is a component of the SkillSoft Professional Advantage track Customer Fo...
img
Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Using Surveys to Measure Customer Satisfaction

If you're lucky, your customers will complain when they are dissatisfied with your company's service...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Call Center Telephone Sales

How many times have you attempted to get your point across over the phone, only for it to end up uns...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Management - eCRM

Customer Relationship Management: eCRM introduces the students to managing customer relationships ov...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Bridge the Expectations Gap

You have to be prepared to walk a mile in their shoes to understand more fully what customers experi...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Demonstrating Customer-focused Leadership

This Learning Spark is one of the Case Studies in the Skillsoft Leadership Advantage: Customer Focus...
img
Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-focused Roles

Customer-focused RolesLearning Objectives
img
Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Leadership Advantage Test Yourself: Customer Focus

This Assessment Only course is a component of the SkillSoft Leadership Advantage track Customer Focu...
img
Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Online Customer Knowledge

This Learning Spark is a component of the SkillSoft Sales Advantage track Acquiring and Using Custom...
img
Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Identifying Your Customers' Expectations

Customers have expectations of all the companies with which they transact business. These expectatio...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-driven Process Improvement: Implementing and Maintaining Improvements

The final stage in customer-driven process improvement is implementing the changes that will enable ...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Satisfaction: Analysis and Implementation

What you get out of a well-designed customer satisfaction survey will depend largely on the power of...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Call Center Communication Skills

Communication skills are very important for a successful career in customer service and sales. This ...
img
Duration
270 minutes
Ec
Duration
270 minutes
Ec
Price: $74 img VIEW DETAILS

Measuring Customer Satisfaction Simulation

Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are re...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Initiating Customer Trust

This Learning Spark is a component of the Skillsoft Sales Advantage track, Building Trust with Custo...
img
Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Inbound Call Centers: People Management

Inbound call centers are often the only link between a company and its customers. As a call center m...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions

After investigating current processes, it's time to find improvement solutions. You need to ask what...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

Studying the Customer

This Learning Spark is a component of the SkillSoft Sales Advantage track Acquiring and Using Custom...
img
Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Customer Relationship Management - Fundamentals of CRM

Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of crea...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Working with Difficult People

Working with Difficult People Bundle
# of courses
6
Eb
# of courses
6
Eb
Price: $229 img VIEW DETAILS

Unconscious Bias and Diversity

Unconscious Bias and Diversity Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139 img VIEW DETAILS

Overcoming Your Own Unconscious Biases

Part of understanding the role of unconscious bias in the workplace is admitting to yourself that yo...
img
Duration
22 minutes
Ec
Duration
22 minutes
Ec
Price: $74 img VIEW DETAILS

Unconscious Bias

Unconscious Bias Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139 img VIEW DETAILS

Skills for Working with Difficult People

Skills for Working with Difficult People Bundle
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

Difficult People: Why They Act That Way and How to Deal with Them

Anything taken to an extreme can be a liability, and this is true of human behavior. While confident...
img
Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Converting a Call Center to a Profit Center

This Business Impact explores how a call center can play a vital role in the financial success of a ...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Sales Advantage Test Yourself: Building Trust with Customers

This Assessment Only course is a component of the SkillSoft Sales Advantage track Building Trust wit...
img
Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Difficult People: Strategies to Keep Everyone Working Together

While it's best to get personally fit for dealing with difficult people – that is, managing your own...
img
Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Inbound Call Center Management: Leadership

Did you know that your personality can greatly affect your leadership skills? Are you aware that eve...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

The Power Of Telephone Courtesy

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.<br><br>This video shows the r...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $99 img VIEW DETAILS

Performance Metrics for an Inbound Call Center

The call center environment typifies the active, fast pace of the business world. In this hectic env...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Support Agent Skills Simulation

Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with ...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Connecting Customers and Solutions

Preparing for your interactions with a strategic mindset is essential in connecting your customer to...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

The Call Center Industry

When people pick up a phone and hear someone greeting them from the XYZ Company, they put little tho...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

Regaining Your Customer's Trust

Careless words and actions can quickly undermine the trusting relationships that you work so hard to...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Prioritizing Rewards and Recognition in Call Centers

Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Sales Negotiations Part 1

Sales Negotiations Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

Inbound Call Center Technology

Today, the technology within the inbound call center is constantly changing and improving. How can y...
img
Duration
240 minutes
Ec
Duration
240 minutes
Ec
Price: $74 img VIEW DETAILS

Talking Value with Your Customers

You know that your solution is the best option for your client, but they might not know it – yet. Th...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Turning Potential Customers into Allies

Sales professionals must be adept at generating interest and helping customers see potential. But wh...
img
Duration
15 minutes
Ec
Duration
15 minutes
Ec
Price: $74 img VIEW DETAILS

Organizing around Your Customer's Process

This Learning Spark is a component of the Skillsoft Sales Advantage track, Organizing Your Sales App...
img
Duration
4 minutes
Ec
Duration
4 minutes
Ec
Price: $74 img VIEW DETAILS

Difficult People: Can't Change Them, so Change Yourself

It would be easy to say that to deal with difficult people you should be tolerant and accept people'...
img
Duration
31 minutes
Ec
Duration
31 minutes
Ec
Price: $74 img VIEW DETAILS

Understanding Customers

Understanding CustomersLearning Objectives
img
Duration
3 minutes
Ec
Duration
3 minutes
Ec
Price: $74 img VIEW DETAILS

Educating and Collaborating with Customers

Today's sales professionals need to challenge their customers' thinking, presenting new solutions, a...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Managing Your Call Center More Efficiently

This Business Impact explores the benefits of employing a knowledgebase to provide call-center emplo...
img
Duration
6 minutes
Ec
Duration
6 minutes
Ec
Price: $74 img VIEW DETAILS

Calming Upset Customers Course

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. Yo...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $99 img VIEW DETAILS

Working with and Managing Difficult People Simulation

We all have worked with at least one difficult person in our careers. That person who grates our ner...
img
Duration
30 minutes
Ec
Duration
30 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Support Essentials

These days, technical support agents (TSAs) can't provide world-class technical service and support ...
img
Duration
300 minutes
Ec
Duration
300 minutes
Ec
Price: $74 img VIEW DETAILS

Essential Selling Skills Part 2

Essential Selling Skills Part 2
# of courses
6
Eb
# of courses
6
Eb
Price: $219 img VIEW DETAILS

Analyzing Your Customer Service

Analyzing Your Customer Service
# of Videos
9
Price: $189 img VIEW DETAILS

Looking for Recorded Webinars courses?


Please call us at 1-866-540-9677.

Image

Request Customer Service On-Site Training. We bring the best instructors to you.

Request Information

Can't find what you're looking for? Our team responds within 30 minutes. Ask about getting $250 off your first on-site training.

Join The 50,000+ Companies That Have Purchased Training from TrainUp.com

  • Companies Trained
    50K+ Companies Trained

    Including 90% Of Fortune 500 Companies Have Purchased Training With TrainUp.com

  • Courses & Videos
    300K+ Courses & Videos

    Live Instructor-Led (Classroom & Virtual), Self-Paced E-learning & Custom OnSite Training Solutions From Leading Training Providers

  • Expert Instructors
    800+ Expert Instructors

    Industry-Leading Subject Matter Experts (SMEs).Tenured &
    Award-Winning Instructor Network

Latest news, reviews, deals & announcements from TrainUp straight to your inbox.