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Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.


Upon successful completion of this course, students will be able to: • Establish performance expectations so that desired work results are achieved in accordance with the organization's values and quality standards. • Write a performance appraisal so that it reflects an objective evaluation of the individual's work performance. • Prepare for a performance appraisal discussion so that there are no barriers for an effective discussion. • Conduct a performance appraisal so that mutual understanding and cooperation is achieved and a realistic development plan to improve future performance is prepared. • Follow up on a performance appraisal so that future performance meets expectations.


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Establishing Performance Expectations • Appraise Performance ● Manage Performance ● Establish Performance Expectations Writing a Performance Appraisal ● Avoid Common Performance Rating Errors ● Gather Appraisal Information ● Rate Performance ● Ensure Legal Compliance Preparing for the Appraisal Discussion ● Prepare the Individual ● Arrange the Logistics ● Prepare Yourself Conducting the Performance Appraisal Discussion ● Discuss Your Ratings and Comments ● Resolve Performance Problems ● Cope with Discussion Difficulties ● Plan for the Future Following Up ● Evaluate the Effectiveness of the Appraisal Discussion ● Communicate Frequently ● Provide Ongoing Feedback and Coaching


Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

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