Instructor-Led
Live Training
(26 Classes)
Self-Paced Courses
(165 eLearning Courses)
& Video Collections
(52 Bundles)
Live Training
(26 Classes)
Live Training(26 Results)
Individual OnlineSelf-Paced Courses
(165 eLearning Courses)
online Courses(165 Results)
E-learning bundles& Video Collections
(52 Bundles)
E-learning Collections(52 Results)
Course ID: 243748
Customer Service Excellence: How to Win and Keep Customers
Providing customer service excellence is what will keep your customers coming back.
Next Event Date
03/29/2021 9:00 AM EST
Next Event Date
03/29/2021 9:00 AM EST
Duration
2 days
Duration
2 days
Price: $2095
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Course ID: 243797
Assertiveness Training
Gain more confidence, decisiveness and respect with assertiveness training!
Next Event Date
02/22/2021 9:00 AM EST
Next Event Date
02/22/2021 9:00 AM EST
Duration
3 days
Duration
3 days
Price: $2345
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Course ID: 190945
How to Become a Better Communicator
The How to Become a Better Communicator Seminar
Next Event Date
01/26/2021 1:00 PM CST
Next Event Date
01/26/2021 1:00 PM CST
Duration
1 day
Duration
1 day
Price: $149
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Course ID: 313728
Excellence in Customer Service (Basic)
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course,...
Next Event Date
01/25/2021 10:00 AM CST
Next Event Date
01/25/2021 10:00 AM CST
Duration
1 day
Duration
1 day
Price: $395
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Course ID: 310908
Customer Service Excellence
Transform your team to extraordinary with Customer Service Excellence. This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer. Participants enrolled in this highly interactive, virtual workshop will learn how to strive for an extraordinary customer experience every time by mastering the guiding principles of customer service....
Next Event Date
01/29/2021 1:00 PM CST
Next Event Date
01/29/2021 1:00 PM CST
Duration
1 day
Duration
1 day
Price: $149
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Course ID: 293245
Dynamics 365 for customer engagement for customer services -MB-230T01
Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.á Once youÆve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether....
Next Event Date
02/26/2021 9:00 AM EST
Next Event Date
02/26/2021 9:00 AM EST
Duration
1 day
Duration
1 day
Price: $795
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Course ID: 307128
Microsoft Dynamics 365 Customer Service Training (MB-230)
<b>Important Course Information</b><ul class="accordion">
<li>
<h3>Software/Tools</h3>
<div>
<p>Dynamics</p>
</div>
</li>
<li>
<h3>Requirements</h3>
<div>
<p>This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.</p>
</div>
</li>
<li>
<h3>Who Should Attend This Course</h3>
<div>
<p>A Dynamics 365 Customer Service Functional Consul...
Next Event Date
02/09/2021 9:00 AM EDT
Next Event Date
02/09/2021 9:00 AM EDT
Duration
1 day
Duration
1 day
Price: $690
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Course ID: 310528
Strengthening Your People Skills
Strengthening Your People Skills
Next Event Date
02/01/2021 1:00 PM CST
Next Event Date
02/01/2021 1:00 PM CST
Duration
1 day
Duration
1 day
Price: $199
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Course ID: 290343
MB-230T01 Dynamics 365 for Customer Engagement for Customer Service
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with...
Next Event Date
03/08/2021 10:00 AM CST
Next Event Date
03/08/2021 10:00 AM CST
Duration
1 day
Duration
1 day
Price: $595
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Course ID: 280937
Handling a Difficult Customer
In this course, students will gain a valuable skill set to deal with difficult customers in various situations....
Next Event Date
03/18/2021 8:00 AM CST
Next Event Date
03/18/2021 8:00 AM CST
Duration
1 day
Duration
1 day
Price: $395
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Course ID: 268484
Providing Outstanding Customer Service
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service....
Next Event Date
03/04/2021 8:00 AM CST
Next Event Date
03/04/2021 8:00 AM CST
Duration
2 days
Duration
2 days
Price: $1500
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Course ID: 253539
Customer Service Essentials
<b>You Will Learn How To</b><ul>
<li>Adopt a confident, consistent approach that ensures great service</li>
<li>Apply best practice communication techniques to connect with your customers</li>
<li>Choose and apply techniques that create customer loyalty and exceed expectations</li>
<li>Respond positively and constructively to customer problems</li>
</ul><br/><b>Who Should Attend</b>Anyone who needs to interact effectively or build relationships with external or internal customers. This incl...
Next Event Date
03/17/2021 9:00 AM EDT
Next Event Date
03/17/2021 9:00 AM EDT
Duration
1 day
Duration
1 day
Price: $690
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Course ID: 283135
Customer Service – Handling Unhappy Customers
Customer Service – Handling Unhappy Customers
Next Event Date
02/19/2021 3:30 PM EST
Next Event Date
02/19/2021 3:30 PM EST
Duration
1 day
Duration
1 day
Price: $200
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Course ID: 292685
Developing Positive Relationships at Work
Developing Positive Relationships at Work is a learning experience that organizations need to ensure that individuals unite around a common mission, value diversity, rise above personal slights, take responsibility, and cultivate an environment based on trust. This training will help you model the behavior you want as well as teach the value of getting to know your employees as individuals....
Next Event Date
02/12/2021 10:00 AM EST
Next Event Date
02/12/2021 10:00 AM EST
Duration
1 day
Duration
1 day
Price: $495
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Course ID: 292544
Excellence In Service
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems....
Next Event Date
02/09/2021 10:00 AM EST
Next Event Date
02/09/2021 10:00 AM EST
Duration
1 day
Duration
1 day
Price: $495
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Course ID: 292590
Quality Customer Service
This one day live instructor-led Quality Customer Service Training course helps both employees and managers examine their attitudes about customer service in five critical areas:
1) Having a positive attitude toward customers
2) Encouraging customer feedback
3) Responding to customer problems
4) Developing long term relationships
5) Seeking to exceed customer expectations
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last ...
Next Event Date
02/09/2021 10:00 AM EST
Next Event Date
02/09/2021 10:00 AM EST
Duration
1 day
Duration
1 day
Price: $495
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Course ID: 311288
Support/ Customer Service Training
Support/ Customer Service Training
Next Event Date
03/12/2021 10:00 AM EST
Next Event Date
03/12/2021 10:00 AM EST
Duration
1 day
Duration
1 day
Price: $399
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Course ID: 311309
Excellence in Technical Customer Service
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner....
Next Event Date
01/27/2021 10:00 AM EST
Next Event Date
01/27/2021 10:00 AM EST
Duration
1 day
Duration
1 day
Price: $495
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Course ID: 313707
Harness the Power of Analytics to Improve Customer Satisfaction
Use analytics and other customer feedback resources to better understand your organizations customer experience.
Data can be a powerful resource for understanding your customers experience both online and offline....
Next Event Date
02/17/2021 1:00 PM ET
Next Event Date
02/17/2021 1:00 PM ET
Duration
1 day
Duration
1 day
Price: $99
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Course ID: 313276
Handling a Difficult Customer
In this course, students will gain a valuable skill set to deal with difficult customers in various situations....
Next Event Date
02/02/2021 9:00 AM EST
Next Event Date
02/02/2021 9:00 AM EST
Duration
1 days
Duration
1 days
Price: $395
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Course ID: 313213
Customer Service
NOT IN CATALOG
Next Event Date
05/14/2021 9:00 AM EST
Next Event Date
05/14/2021 9:00 AM EST
Duration
1 days
Duration
1 days
Price: $395
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Course ID: 312485
Handling Difficult Customers
The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye....
Next Event Date
01/26/2021 10:00 AM EDT
Next Event Date
01/26/2021 10:00 AM EDT
Duration
1 day
Duration
1 day
Price: $495
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Course ID: 313635
Managing Difficult Phone Calls
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill....
Next Event Date
01/29/2021 9:00 AM CST
Next Event Date
01/29/2021 9:00 AM CST
Duration
1 day
Duration
1 day
Price: $199
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Course ID: 313639
Dealing with Difficult People
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult....
Next Event Date
02/11/2021 9:00 AM CST
Next Event Date
02/11/2021 9:00 AM CST
Duration
1 day
Duration
1 day
Price: $159
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Course ID: 313743
Automation Technology for Your Business to Win Clients
Understand the value of automation technologies and how to integrate them into your business model to gain a competitive advantage.
There has never been more noise in the marketplace as there is today about technological automations for businesses....
Next Event Date
02/18/2021 1:00 PM ET
Next Event Date
02/18/2021 1:00 PM ET
Duration
1 day
Duration
1 day
Price: $99
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Course ID: 308652
Customer Service Manager Training
Customer Service Manager Training
Duration
230 minutes
Duration
230 minutes
Price: $249
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Course ID: 308651
Frontline Customer Service Representative Training
Frontline Customer Service Representative Training
Duration
220 minutes
Duration
220 minutes
Price: $249
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Course ID: 271330
Customer Service Fundamentals
Customer Service Fundamentals Bundle
# of Courses
6
Price: $229
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Course ID: 267663
Customer Service Essential Skills Part 1
Customer Service Essential Skills Part 1 Bundle
# of Courses
5
Price: $199
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Course ID: 267664
Customer Service Essential Skills Part 2
Customer Service Essential Skills Part 2 Bundle
# of Courses
6
Price: $229
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Course ID: 271331
Customer Service Representative, Skills
Customer Service Representative, Skills Bundle
# of Courses
3
Price: $139
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Course ID: 280044
Analyzing Your Customer Service
Analyzing Your Customer Service
# of Courses
18
Price: $79
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Course ID: 252588
Customer Service Representative, Process
Customer Service Representative, Process
# of Courses
5
Price: $199
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Course ID: 308901
Customer Service Conversations
Customer Service Conversations
# of Courses
2
Price: $59
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Course ID: 252590
Customer Service Fundamentals Part 2
Customer Service Fundamentals Part 2
# of Courses
4
Price: $169
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Course ID: 309855
Customer Service Management Video Collection
Customer Service Management Video Collection
# of Courses
19
Price: $69
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Course ID: 311434
Fundamentals of Today's Customer Service
Fundamentals of Today's Customer Service
# of Courses
6
Price: $59
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Course ID: 311759
Customer Service and the Act of Listening
Customer Service and the Act of Listening
# of Courses
12
Price: $90
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Course ID: 309161
Remarkable Customer Service
Remarkable Customer Service
# of Courses
8
Price: $59
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Course ID: 308824
Analyzing Your Customer Service
Analyzing Your Customer Service
# of Courses
9
Price: $59
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Course ID: 252587
Customer Service Representative, Professionalism
Customer Service Representative, Professionalism
# of Courses
4
Price: $199
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Course ID: 293361
Effective Customer Service Skills
Effective Customer Service Skills
# of Courses
5
Price: $171
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Course ID: 292212
Customer Service Essential Practices
Customer service applies to customers before, during, and after a buyer makes a purchase. This microlearning video collection discusses ways to provide exceptional customer service at every level....
# of Courses
12
Price: $79
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Course ID: 295397
Effective Customer Service Strategies
Effective Customer Service Strategies
# of Courses
6
Price: $193
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Course ID: 308900
Customer Service Communication Skills
Customer Service Communication Skills
# of Courses
12
Price: $59
VIEW DETAILS
Course ID: 309678
Customer Service Video Collection
Customer Service Video Collection
# of Courses
59
Price: $119
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Course ID: 308991
Fundamentals of Customer Service
Fundamentals of Customer Service
# of Courses
11
Price: $59
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Course ID: 293405
Customer Service in Today's World
Customer Service in Today’s World offers several opportunities for you to learn about the many sides of the customer experience....
# of Courses
12
Price: $79
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Course ID: 252589
Customer Service Fundamentals Part 1
Customer Service Fundamentals Part 1
# of Courses
5
Price: $199
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Course ID: 308974
Excellence in Customer Service
Excellence in Customer Service
# of Courses
5
Price: $59
VIEW DETAILS
TrainUp.com is your one-stop source for finding customer service training courses in Washington, District of Columbia. TrainUp.com currently lists customer service training courses in and nearby the Washington region, from 1 of the industry's leading training providers, such as Learning Tree International . We are always adding new dates and courses, so bookmark this page if you don't see a course listed in your region, or consider a virtually-delivered live course or eLearning.
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